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Category : Secretary / Front Desk

Job Summary

Published On : Oct 11, 2026
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : At least 5 years
Age : 25 to 40 years
Location : Munshiganj (Gazaria)
Salary Range:
Negotiable
Application Deadline : Oct 31, 2026

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Asst. Manager/ Manager-Front Office

Mana Bay Water Park and Resort

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No. of Vacancies

Job Description / Responsibility

1. Guest Experience & Relations
Welcome VIP guests, long-stay visitors, and resort patrons, ensuring personalized recognition and preference handling.
Oversee the check-in, check-out, and billing processes to ensure efficiency, accuracy, and absolute hospitality.
Handle guest complaints, inquiries, and special requests promptly and professionally, applying recovery strategies to turn negative experiences into positive ones.
Walk the lobby and resort public areas regularly to monitor guest flow, ambiance, and team engagement.
2. Operational Excellence & Revenue Management
Monitor daily arrivals, departures, room inventory, and occupancy forecasts in collaboration with Revenue Management and Housekeeping.
Maximize room revenue through effective upselling strategies (room upgrades, packages) and yield management principles.
Oversee night audit operations, ensuring accurate daily financial reconciliation and reporting of resort revenues.
Ensure standard operating procedures (SOPs) are strictly followed across reception, concierge, bell desk, and the telephone exchange.
3. Team Leadership & Development
Recruit, train, schedule, and mentor front office agents, guest relation executives, bell attendants, and night auditors.
Conduct regular department briefings and training sessions focusing on upselling, service standards, local resort attractions, and emergency procedures.
Monitor staff performance, conduct appraisals, and foster a collaborative, positive team culture.
4. Cross-Departmental Coordination & Compliance
Maintain close, daily communication with Housekeeping to track room readiness, VIP setups, and maintenance requirements.
Coordinate with Food & Beverage, Engineering, and Sales teams regarding group arrivals, VIP movements, and special resort events.
Ensure compliance with local data protection laws (e.g., guest passport/ID logging, privacy regulations) and cash-handling security policies.

Educational Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Experience Requirements

3 to 7 years
The applicants should have experience in the following business area(s): Textile, Livestock, Amusement Park

Additional Job Requirements

Age 25 to 40 years

Location

Munshiganj (Gazaria)

Salary Range

Negotiable

Other Benefits

Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Oct 31, 2026

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