Job Summary
Published On : Oct 10, 2026
No. of Vacancies : 05
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Location : Chattogram (Chattogram Sa
Salary Range:
Negotiable
Application Deadline : Oct 31, 2026
Officer - Operations
Epic Health Care PLC (Diagnostic Center & Specialized Doctor`s Chamber)
No. of Vacancies
05
Job Description / Responsibility
- Assist in managing and monitoring day-to-day operational activities to ensure smooth service delivery.
- Coordinate with different departments to ensure efficient and uninterrupted operations.
- Monitor patient/customer service activities and ensure organizational service standards are maintained.
- Support the Operations team in managing patient flow and resolving routine operational issues.
- Monitor the performance, attendance, discipline, and deployment of operational staff as assigned.
- Identify operational problems and coordinate with the concerned departments for timely solutions.
- Receive and follow up on patient/customer complaints and ensure appropriate resolution.
- Maintain effective communication with Registration & Billing, Customer Service, Housekeeping, Security, Maintenance, Nursing, HR & Admin, and other relevant departments.
- Ensure proper implementation of organizational policies, SOPs, rules, and operational procedures.
- Conduct regular operational observations and report any irregularities or service gaps to the supervisor.
- Prepare and maintain daily, weekly, and monthly operational reports as required.
- Assist in monitoring cleanliness, facility readiness, equipment availability, and overall service environment.
- Support emergency and critical situation management as directed by the supervisor.
- Maintain proper documentation and records related to operational activities.
- Assist in implementing initiatives for improving patient satisfaction, service quality, and operational efficiency.
- Perform any other duties and responsibilities assigned by the management.
Educational Requirements
- Minimum Graduation in any discipline from a recognized university.
Experience Requirements
- At least 2 years
- The applicants should have experience in the following business area(s): Diagnostic Centre, Hospital
Additional Job Requirements
- Minimum 2 years of relevant professional experience in Operations department, preferably in a hospital, diagnostic center, healthcare organization, or service-oriented organization.
- Experience in healthcare or customer service operations will be an added advantage.
- Good understanding of day-to-day operational activities and service processes.
- Strong communication and interpersonal skills.
- Good organizational, coordination, and problem-solving abilities.
- Ability to work under pressure and manage multiple tasks efficiently.
- Strong sense of responsibility, discipline, punctuality, and professionalism.
- Good command of MS Office applications, particularly MS Word and Excel.
- Willingness to work in shifts, weekends, or holidays when required by operational needs
- Skills & Expertise
- Operations Management
- Patient/Customer Service
- Team Coordination
- Communication & Interpersonal Skills
- Problem Solving
- Complaint Handling
- Monitoring & Reporting
- Time Management
- MS Word & MS Excel
- Documentation & Record Keeping
- Teamwork
- Critical Situation Handling
- Strong observation and follow-up skills
- Ability to work under pressure
- Professional attitude and service-oriented mindset
Location
Chattogram (Chattogram Sa
Salary Range
Negotiable
Other Benefits
• Competitive salary based on qualifications and experience.
• Festival Bonus as per organizational policy.
• Annual leave and other leave benefits according to company policy.
• Career development and professional growth opportunities.
• Training and learning opportunities.
• Professional and supportive working environment.
• Other benefits as per organizational policy.
• Salary: Negotiable / As per organizational policy.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Oct 31, 2026
Company Information
Company Name:
Epic Health Care PLC (Diagnostic Center & Specialized Doctor`s Chamber)
Address: Chattogram (Chattogram Sadar)
