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Category : Cargo/Freight Forwarding

Job Summary

Published On : Aug 29, 2026
Job Type : Full Time
Job Level :
Experience : At least 2 years
Age : At least 24 years
Location : Dhaka (Banani)
Salary Range:
Negotiable
Application Deadline : Sep 19, 2026

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Senior Executive (Customer Service)- Ocean Freight

EFL Global Limited

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Job Description / Responsibility

Communicating with customers through various channels.
Keep constant contact with assigned overseas agents and shippers for smooth handling of the shipments.
Follow up SOP for every customer.
Booking follow-up, contacting shipper / buying house for booking (with all Proper information) Providing the required dummy/freight certificate to the shipper.
Responding promptly to customer inquiries.
Reporting EDI/DSR on time.
Ensure customer satisfaction and provide professional customer support.
Ensure follow-up with the vendor for custom status and shipping documents.
Providing clearance to the Ocean Operation team for planning, mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over the phone for urgent consignments.
Ability to meet deadlines while maintaining a professional attitude.
Always maintain a positive and professional attitude toward customers.
Perform all other duties as assigned.

Educational Requirements

Bachelor of Business Administration (BBA)

Experience Requirements

At least 2 years
The applicants should have experience in the following business area(s): Freight forwarding

Additional Job Requirements

Age At least 24 years
Only candidates with relevant experience in ocean freight customer service within the freight forwarding industry will be considered.

Location

Dhaka (Banani)

Salary Range

Negotiable

Other Benefits

Insurance,Mobile bill,Provident fund,Gratuity Salary Review: Yearly Lunch Facilities: Full Subsidize Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Sep 19, 2026

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