Job Summary
Published On : Aug 24, 2026
No. of Vacancies : 10
Job Type :
Contractual
Job Level :
Experience : At least 2 years
Age : 20 to 32 years
Location : Anywhere in Bangladesh
Salary Range:
Negotiable
Application Deadline : Sep 22, 2026
Call Center Agent
BRACNet Limited
No. of Vacancies
10
Job Description / Responsibility
- Receive customer calls professionally and provide accurate information and solutions.
- Handle queries related to accounts, cards, loans, digital banking, transactions, fees, products and services.
- Receive complain from Bank Branches about link down, service issue and provide solution or forward to concern person.
- Register, resolve and follow up customer complaints within defined SLA.
- Assist customers with permitted service requests following bank procedures and authentication requirements.
- Conduct callbacks, customer follow-ups, service confirmation and campaign-related calls.
- Explain banking products, services, campaigns, digital channels and applicable charges accurately.
- Identify customer needs and recommend relevant banking products such as cards, deposits, loans and digital services.
- Escalate technical, financial, fraud-related or policy-related issues to the appropriate department.
- Follow customer identification and security procedures before providing account-related information.
- Record every customer interaction, complaint, request and action taken in the CRM/contact-center system.
- Monitor unresolved cases and ensure timely closure.
- Strictly follow bank policies, AML/CFT requirements, data privacy, information-security procedures and regulatory requirements.
- Work according to the contact-center roster, including night shifts, weekends and public holidays when required.
Educational Requirements
- Diploma in Business Studies
- Bachelor of Business Administration (BBA)
Experience Requirements
- At most 2 years
- The applicants should have experience in the following business area(s): ISP
- Freshers are also encouraged to apply.
Additional Job Requirements
- Age 20 to 32 years
- Fresh graduates can be considered for Trainee/Junior Call Center Agent positions.
- Prior call-center or banking experience can be preferred for experienced positions.
- Excellent spoken Bengali and English.
- Clear pronunciation and professional telephone etiquette Strong listening and questioning skills.
- Understanding of ATM, debit/credit card, mobile/internet banking and digital payment services.
- Ability to learn Core Banking, CRM, ticketing and contact-center applications.
- Good Call Center software, MS Word and Excel skills.
- Willingness to work in rotational/24×7 shifts
Location
Anywhere in Bangladesh
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Sep 22, 2026
Company Information
Company Name:
BRACNet Limited
Address: Navana Yousuf Infinity (7th Floor), 16 Mohakhali C/A (Near Titumir College), Dhaka-1212. Tel: +88029893333
