Job Summary
Published On : Aug 24, 2026
Job Type :
Contractual
Job Level :
Experience : At least 1 year
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Sep 6, 2026
Credit Cards Monitoring, Collections & SAM - Product Marketing Officer
LankaBangla Finance PLC
Job Description / Responsibility
- Key Responsibilities
- Monitor assigned Credit Card portfolios, identify overdue/delinquent accounts, and take timely action to prevent further deterioration.
- Contact customers through telecalling, SMS, email, field visits, and other approved channels to ensure timely payment and account regularization.
- Explain outstanding dues, payment obligations, and applicable charges clearly while maintaining professional and respectful customer communication.
- Follow up on Promises to Pay (PTP), broken commitments, and overdue accounts to maximize collection and recovery.
- Conduct field visits to customers' residential/business addresses for contact verification, payment follow-up, and recovery where required.
- Achieve assigned monthly, quarterly, and annual collection/recovery targets and maintain effective follow-up on assigned portfolios.
- Manage delinquent and high-risk accounts, develop appropriate recovery approaches, and recommend escalation for accounts requiring special attention.
- Handle Special Asset Management (SAM) accounts, including intensive follow-up, settlement/repayment arrangements, and coordination for legal or other approved recovery actions.
- Coordinate with Credit Card Business, Operations, Risk, Legal, Customer Service, Finance, and other relevant departments to resolve customer issues and improve recovery outcomes.
- Maintain accurate records of customer contacts, field visits, payment commitments, recoveries, settlements, and account status in the relevant systems/MIS.
- Prepare and submit daily, weekly, and monthly collection, recovery, delinquency, and portfolio performance reports to management.
- Ensure all collection and recovery activities comply with LankaBangla Finance policies, KYC/AML requirements, regulatory guidelines, customer protection standards, and ethical recovery practices.
Educational Requirements
- Bachelor's/ Honors or Master's degree from a recognized university.
- Third Division/Class from any level of education will NOT be considered
Experience Requirements
- At least 1 year
- The applicants should have experience in the following business area(s): Banks
- Freshers are also encouraged to apply.
Additional Job Requirements
- Experienced candidates are highly preferred.
- Fresh graduates with strong communication, persuasion, people management, and customer-handling skills are encouraged to apply
Location
Dhaka
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Sep 6, 2026
Company Information
Company Name:
LankaBangla Finance PLC
Address: Safura Tower, Level 11, 20 Kemal Ataturk Avenue, Banani 1213, Dhaka
