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Category : Data Entry / Operator / BPO

Job Summary

Published On : Aug 20, 2026
No. of Vacancies : 02
Job Type : Full Time
Job Level :
Experience : At least 3 years
Age : At least 25 years
Location : Gazipur (Tongi)
Salary Range:
Negotiable
Application Deadline : Sep 8, 2026

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Operations Manager-Night Shift (Call Center / BPO)

INNOV Tech

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No. of Vacancies

Job Description / Responsibility

Launch and manage new campaigns (lead generation, cold calling, telesales, customer support)
Coordinate with international clients (USA-based) for campaign setup and execution
Recruit, train, and supervise team leaders and agents
Develop scripts, call flows, and performance strategies
Monitor daily KPIs (conversion rate, call volume, revenue targets)
Ensure quality assurance and compliance across all campaigns
Optimize campaign performance and troubleshoot operational issues
Prepare daily/weekly performance reports for management
Handle client communication and maintain long-term relationships

Educational Requirements

Bachelor/Honors

Experience Requirements

3 to 5 years
The applicants should have experience in the following business area(s): Call Center

Additional Job Requirements

Age At least 25 years
Minimum 3–5 years of experience in call center/BPO operations
Proven experience in launching and managing outbound/inbound campaigns
Strong leadership and team management skills
Experience with US-based campaigns is highly preferred
Fluent in English (spoken & written)
Strong understanding of CRM tools, dialers, and reporting systems
Ability to work under pressure and meet targets

Location

Gazipur (Tongi)

Salary Range

Negotiable

Other Benefits

Provident fund,Tour allowance,Medical allowance,Credit card,Weekly 2 holidays,Over time allowance,Performance bonus,Profit share Lunch Facilities: Full Subsidize Salary Review: Half Yearly Festival Bonus: 2 Chances to become a team leader or become a part of management. Friendly work environment. Two weekly holidays. Have the chance to go on an international trip with management.

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Sep 8, 2026

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