Job Summary
Published On : Aug 20, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 8 years
Location : Dhaka (GULSHAN 1)
Salary Range:
Negotiable
Application Deadline : Sep 15, 2026
Chief Operating Officer (COO)
Edu Abroad Limited
No. of Vacancies
01
Job Description / Responsibility
- We are seeking an experienced and results-driven Chief Operating Officer (COO) to lead and oversee the overall operations of our Student Visa, Work Visa, Immigration and Education Consultancy Firm. The COO will be responsible for translating management strategy into effective operational execution, driving business growth, improving team productivity, strengthening service quality, and ensuring efficient coordination across Sales, Counseling, Visa Processing, Immigration, Documentation, Accounts, HR and Administration.
- The ideal candidate should have strong leadership and operational management experience, excellent knowledge of the education/visa consultancy industry, a proven track record of achieving business targets, and the ability to build high-performing teams and scalable operational systems.
- Key Responsibilities
- Overall Operations Management
- Lead and supervise the company's daily operational activities.
- Ensure all departments work according to approved SOPs and company policies.
- Develop operational plans aligned with company objectives.
- Establish clear responsibilities, workflows and reporting structures.
- Monitor daily, weekly and monthly operational performance.
- Identify operational bottlenecks and implement corrective actions.
- Ensure smooth coordination between management and operational teams.
- Conduct regular operational review meetings.
- Student Visa Operations
- Supervise the complete student visa workflow from lead generation to enrollment/visa outcome.
- Monitor counseling, university selection, application preparation and documentation.
- Ensure applications are submitted within agreed timelines.
- Monitor offer letter, admission, tuition payment and visa application stages.
- Establish application tracking and escalation procedures.
- Monitor visa success/failure ratios and identify reasons for rejection.
- Ensure proper client communication throughout the process.
- Develop country-specific operational procedures.
- Key countries may include: UK, USA, Canada, Australia, New Zealand, Germany, Sweden, Ireland, Italy, Malaysia and other approved destinations.
- Immigration & Work Visa Operations
- Supervise immigration and work visa processing teams.
- Monitor client eligibility assessment and documentation.
- Ensure applications follow the applicable legal and procedural requirements.
- Establish document verification and quality-control procedures.
- Monitor application milestones and deadlines.
- Ensure clients receive accurate and approved information.
- Escalate complex or high-risk cases to senior management/legal/compliance personnel.
- Monitor immigration case outcomes and maintain management reports.
- Sales & Business Development
- Set monthly and quarterly sales targets in coordination with management.
- Monitor lead-to-client conversion rates.
- Supervise Sales Managers, Relationship Managers and Counselors.
- Review daily sales performance.
- Develop strategies to improve conversion rates.
- Monitor source-wise lead performance.
- Ensure proper CRM/lead database management.
- Coordinate with Marketing to improve lead quality.
- Review sales pipeline and expected revenue.
- Implement performance improvement plans where required.
- Counseling & Client Conversion
- Establish professional counseling standards.
- Ensure counselors provide accurate, transparent and ethical information.
- Monitor counselor-wise conversion performance.
- Review high-value or complex client cases.
- Establish follow-up standards for prospective clients.
- Ensure no unauthorized promises are made regarding visa approval, employment or immigration outcomes.
- Improve overall client consultation experience.
- Compliance & Risk Management
- Ensure the company operates according to applicable laws, regulations and internal policies.
- Establish compliance checklists for visa and immigration files.
- Ensure documentation is genuine, complete and properly verified.
- Prevent submission of false, misleading or unauthorized information.
- Monitor complaints, disputes, rejection cases and operational risks.
- Maintain appropriate client confidentiality and data protection procedures.
- Coordinate with Legal/Compliance personnel when necessary.
- Ensure employees follow the company's Code of Conduct.
- Team Management
- Lead Department Heads and operational managers.
- Define departmental KPIs and performance standards.
- Conduct regular performance reviews.
- Identify training requirements.
- Develop employee productivity and accountability systems.
- Support recruitment of key operational personnel.
- Take corrective action for repeated performance or policy issues according to company policy.
- Promote teamwork, professionalism and ethical behavior.
Educational Requirements
- Bachelor of Business Administration (BBA) in Management, Finance, Marketing, Law, International Business
- Master of Business Administration (MBA)
- Bachelor`s degree in Business Administration, Management, Finance, Marketing, Law, International Business or a related field.
- MBA or equivalent qualification preferred.
Experience Requirements
- 8 to 12 years
- The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Immigration/Visa Processing
Additional Job Requirements
- The preferred candidate will have 8–12+ years of professional experience, including significant experience in a senior management/operations leadership role. Experience in student consultancy, immigration consultancy, visa processing, education services, travel or related industries will be highly preferred.
- Strong leadership, business development, strategic planning, KPI management, problem-solving, communication and decision-making skills are essential.
Location
Dhaka (GULSHAN 1)
Salary Range
Negotiable
Other Benefits
Competitive salary.
Performance-based bonuses.
Yearly Festival Bonus
Professional Training
Career Growth Opportunities
Health Insurance (Optional)
Friendly & Supportive Work environment.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Sep 15, 2026
Company Information
Company Name:
Edu Abroad Limited
Address: Edu Abroad Limited. A Trained Agent of Education New Zealand. A Member of the British Council Trained Agent Scheme. (BCTAS). Confidence Center, Tower 2, Flat 13 D & E, Shahajadpur, Gulshan, Dhaka
Web:
http://www.eduabroad.com.bd/
