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Category : Data Entry / Operator / BPO

Job Summary

Published On : Jun 13, 2026
Job Type : Full Time
Job Level :
Experience : At least 15 years
Location : Anywhere in Bangladesh
Salary Range:
Negotiable
Application Deadline : Jul 4, 2026

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Operations Manager - BPO

Zenov BPO Ltd

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Job Description / Responsibility

We are seeking an experienced Operations Manager – BPO with 15+ years of relevant BPO experience and a Bachelor’s degree to lead large operational teams and ensure delivery excellence in a fast-paced outsourcing environment.
Key Responsibilities:
Oversee daily BPO operations, ensuring service delivery meets client KPIs and SLAs
Lead, mentor, and develop team leaders and operational staff to maintain high performance standards
Monitor operational metrics, productivity, and quality performance, and implement corrective actions when required
Drive continuous process improvement, cost optimization, and operational efficiency initiatives
Manage workforce planning, capacity utilization, and resource allocation
Maintain strong client relationships and ensure consistent service quality and communication
Implement operational best practices, compliance standards, and risk management procedures
Coordinate with HR, training, and quality teams to ensure employee development and performance management

Educational Requirements

Bachelor/Honors

Experience Requirements

At least 15 years
The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

Additional Job Requirements

15+ years of relevant BPO experience
Qualifications:
Minimum 15 years of relevant BPO operational experience
Proven experience managing large teams and complex client processes
Strong leadership, communication, and stakeholder management skills
Excellent analytical and problem-solving abilities
Demonstrated experience in meeting and exceeding operational targets
Proficiency in operational reporting, KPI monitoring, and performance management tools

Location

Anywhere in Bangladesh

Salary Range

Negotiable

Job Source

Bdjobs.com.bd Online Job Posting

Send your CV to hr@zenov-bpo.com or Click here to Email CV from MY BDJOBS.com.bd account.

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jul 4, 2026

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