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Category : Call Center / Customer care

Job Summary

Published On : Jun 4, 2026
No. of Vacancies : 06
Job Type : Full Time
Job Level :
Experience : At least 1 year
Age : 25 to 35 years
Location : Dhaka (GULSHAN 1, Mirpur
Gender : Female
Salary Range:
Tk. 12000 - 16000
Application Deadline : Jun 20, 2026

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Executive - Customer Care, Cash, Bill & Counselling

Farzana Shakil`s Makeover Salon Ltd.

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No. of Vacancies

Job Description / Responsibility

Customer Reception & Greeting:
Warmly welcome customers upon arrival.
Offer beverages or waiting assistance, ensuring a hospitable environment.
Appointment Management:
Schedule, confirm, and reschedule appointments.
Maintain appointment records using salon software or manually.
Product & Service Knowledge:
Explain beauty services, treatments, and available packages to customers.
Recommend suitable products (cosmetics, skincare, haircare) based on customer needs.
Client Relationship Building:
Maintain a strong, positive relationship with regular clients.
Ensure follow-up calls after services or for feedback.
Complaint Handling:
Address customer concerns or complaints politely and promptly.
Escalate serious issues to senior management when necessary.
Billing & Cash Handling:
Prepare and process customer bills accurately.
Handle cash, card, and mobile banking transactions responsibly.
Coordination with Beauticians & Staff:
Communicate client requirements clearly to service providers.
Ensure smooth service flow and minimize wait times.
Salon Cleanliness & Ambience Monitoring:
Ensure the reception and customer lounge areas are clean, tidy, and well-maintained.
Report maintenance needs or cleanliness issues.
Record Maintenance:
Maintain a customer database with service history and preferences.
Update customer feedback and service reports.
Upselling & Promotions:
Inform customers about ongoing offers, loyalty programs, or promotional packages.
Encourage product purchases without being pushy.

Educational Requirements

Bachelor/Honors

Experience Requirements

1 to 5 years
The applicants should have experience in the following business area(s): Beauty Parlor/Saloon/Spa, BPO/ Data Entry Firm, Call Center, Cosmetics/Toiletries/Personal Care
Freshers are also encouraged to apply.

Additional Job Requirements

Age 25 to 35 years
Only Female

Location

Dhaka (GULSHAN 1, Mirpur

Salary Range

Tk. 12000 - 16000

Other Benefits

Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jun 20, 2026

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