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Category : Call Center / Customer care

Job Summary

Published On : Jun 4, 2026
No. of Vacancies : 02
Job Type : Full Time
Job Level :
Experience : At least 5 years
Age : 18 to 35 years
Location : Anywhere in Bangladesh
Salary Range:
Negotiable
Application Deadline : Jun 30, 2026

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Customer Care Executive

Belmonte Group

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No. of Vacancies

Job Description / Responsibility

Serve as the first point of contact for clients, providing a warm and professional welcome
Respond to customer inquiries via multiple communication channels (phone, email etc.) in a timely and professional manner.
Provide accurate information, assistance, and solutions to address customer needs and concern
Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction
Maintain professional communication and ensure customer satisfaction
Receive customer complaints, keep the record in the system, and ensure proper resolution
Perform every call actively to solve client`s problem
Must be knowledgeable about Facebook (Social media), email & web chat
Refer unresolved customer grievances to designated persons for further investigation.
Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
Collaborate with Sales & Operations teams to ensure smooth order processing
Report time to time to the team leader for complicated issues.

Educational Requirements

Bachelor of Business Administration (BBA)

Experience Requirements

5 to 10 years
The applicants should have experience in the following business area(s): Group of Companies

Additional Job Requirements

Age 18 to 35 years

Location

Anywhere in Bangladesh

Salary Range

Negotiable

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Jun 30, 2026

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