Job Summary
Published On : May 19, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 6 years
Age : At least 26 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Jun 13, 2026
User Support Manager - IT
United Finance PLC
No. of Vacancies
01
Job Description / Responsibility
- Lead and manage the IT Support team to ensure effective day-to-day operations
- Ensure timely resolution of incidents, service requests, and technical issues (hardware, software, network, and applications)
- Monitor and maintain IT service levels in line with defined SLAs
- Implement and manage ITIL-based service management practices (Incident, Problem, Change Management)
- Coordinate with System, Network, Security, and Application teams for issue resolution and root cause analysis
- Oversee installation, configuration, and maintenance of end-user devices (PCs, laptops, printers, etc.)
- Ensure proper user access management and compliance with security policies
- Maintain IT asset inventory and lifecycle management
- Prepare periodic reports on support performance, recurring issues, and improvement initiatives
- Ensure IT support readiness during critical business operations (EOD, AGM, audits, etc.)
- Manage vendor support and third-party service providers related to end-user support
Educational Requirements
- Bachelor of Science (BSc) in Computer Science, Information Technology
- ITIL Foundation / ITIL Intermediate
- Microsoft / CompTIA (A+, Network+)
- Any relevant service management or support certification
- Preferred Certifications (Optional)
Experience Requirements
- At least 6 years
- The applicants should have experience in the following business area(s): Banks, IT Enabled Service
Additional Job Requirements
- Age At least 26 years
- Minimum 6-8 years of experience in IT, with at least 3–5 years in a managerial role
- Prior experience in banking/NBFI/financial institution preferred
- Strong leadership and team management capability
- Excellent communication and stakeholder handling skills
- Problem-solving and decision-making ability
- Ability to work under pressure and manage critical incidents
- Service-oriented mindset with focus on user satisfaction
- Ability to support extended hours during critical operations when required
- Strong documentation and reporting skills
- High level of integrity and professional ethics
- Technical Skills & Competencies
- Strong knowledge of:
- Windows OS, Office applications, endpoint troubleshooting
- Network basics (LAN/WAN, VPN, Wi-Fi)
- IT service management tools and ticketing systems
- Familiarity with:
- Active Directory, user access control
- Endpoint security solutions (e.g., EDR/Antivirus)
- Basic server and infrastructure concepts
- Knowledge of IT compliance and audit requirements (preferably ISO 27001 and Bangladesh Bank requirements)
- Key Performance Indicators (KPIs)
- Incident resolution time (SLA compliance)
- User satisfaction score
- Reduction in recurring issues
- System uptime and support efficiency
- Audit and compliance adherence
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Provident fund,Gratuity,Insurance
Salary Review: Yearly
Festival Bonus: 2
All other benefits as per company policy
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jun 13, 2026
Company Information
Company Name:
United Finance PLC
Address: 22, Kazi Nazrul Islam Avenue, Dhaka
Business: United Finance PLC. started its journey as a Financial Institution in 1989.
We serve the financial needs of a diverse client base of both companies and individuals. We operate in all 64 districts of Bangladesh through 25 offices and a team of more than 700 employees.
Our unwavering commitment to financial inclusion, responsible lending and sustainability is reflected in all that we do.
