Job Summary
Published On : May 18, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 5 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Jun 12, 2026
Assistant Manager - IT Support Operations Information Technology and Cyber Security
SEBPO
No. of Vacancies
01
Job Description / Responsibility
- We are looking for a highly experienced and proactive Assistant Manager to lead our IT Support Operations Information Technology and Cyber Security. The ideal candidate will be responsible for managing a large support team, ensuring high-quality end-user support, maintaining IT service stability, and continuously improving IT processes across the organization.
- Responsibilities:
- Lead, mentor, and manage IT support team members.
- Assign tasks, set performance goals, and conduct regular performance evaluations.
- Develop and implement training programs to enhance the team’s technical skills and career growth.
- Oversee IT support requests, follow-up, reporting, and service performance tracking.
- Ensure timely resolution of incidents and service requests as per SLA targets for 24/7 support operation.
- Ensure excellence in IT service delivery through a structured helpdesk and support system.
- Ensure effective 1st and 2nd level administration and support for network infrastructure, servers, and cloud platforms.
- Coordinate with different teams and stakeholders to deliver technology requirements and support requests.
- Implement and maintain security measures to protect company data and systems.
- Monitor and respond to cybersecurity threats, ensuring compliance with industry regulations.
- Lead digital transformation projects and automation initiatives.
- Assist in developing and implementing IT policies, procedures, and operational standards.
- Collaborate with global IT teams and client services on support requirements, infrastructure projects, system upgrades, and technology rollouts.
Educational Requirements
- Bachelor of Science (BSc) in Computer Science
- Bachelor of Science (BSc) in Information Technology
- Bachelor’s degree in information technology, Computer Science, or a related field.
Experience Requirements
- 5 to 10 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Advertising Technology (AdTech) Startup
Additional Job Requirements
- Minimum 5 years of experience in IT service management, leadership, or a related role.
- Ability to work under pressure and meet deadlines for assigned tasks and projects.
- People with disabilities are encouraged to apply.
- Strong knowledge of networking, cloud computing, AI, cybersecurity, and enterprise software, cybersecurity tools, firewalls, endpoint protection.
- Proven track record in managing IT teams and infrastructure.
- Professional certification on ITIL/CCNA/Red Hat/CISA or such equivalent will get preference.
- Skills Required:
- Leadership & Team Management
- Project management
- Communication
- Strategic thinking
- Customer Service & User Support Orientation
- Cybersecurity
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Insurance,Weekly 2 holidays
Lunch Facilities: Partially Subsidize
Festival Bonus: 2
Salary Review: Yearly
Life Insurance, Medical Insurance, and Discounts on Diagnostics.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jun 12, 2026
Company Information
Company Name:
SEBPO
Address: SEBPO, Level 7, Monem Business District, 111, Bir Uttam C.R. Dutta Road, Karwan Bazar, Dhaka-1205.
Web:
https://sebpo.com/
Business: SEBPO is a leading global outsourcing partner to many of the world’s largest advertising, technology and media companies. The company specializes in ad operations, creative services, quality assurance and data solutions. SEBPO offers industry expertise and process governance so organizations can scale, innovate and control costs.
SEBPO has been consistently recognized as one of the “5000 Fastest Growing Private Companies in America” by Inc.
Founded in 2006, SEBPO is based in New Jersey with delivery centers in Bangladesh and El Salvador. To learn more about SEBPO, please visit www.sebpo.com
