Job Summary
Published On : Feb 23, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 8 years
Age : 30 to 38 years
Location : Dhaka
Gender : Female
Salary Range:
Negotiable
Application Deadline : Mar 24, 2026
Customer Service & Billing in Charge
United Delcot Water Limited
No. of Vacancies
01
Job Description / Responsibility
- Job Context :
- United Delcot Water Co., Ltd, a joint venture between Jiangsu United Water Technology Co., Ltd. and Bangladesh Delcot Water Co., Ltd. The first water PPP project in Purbachol New Town are looking for a dynamic Female Customer Service & Billing In Charge.
- She will be responsible for overseeing teams of Customer service Department. Her primary duties include Complaint handling and customer relationship management, Focus on customer satisfaction, Billing & Revenue collection, Coordination with engineering, Finance & external agencies.
- Job Responsibilities :
- Be responsible for the daily management of the customer service department.
- Formulate meter reading tasks, control and manage meter reading quality;
- Be responsible for water fee collection;
- Cooperate with the pipe network department in water meter replacement and illegal water treatment;
- Be responsible for handling major complaints, calls, letters and visits from users involved;
- Establish and improve the customer service system and relevant management systems, processes and forms and supervise the implementation;
- According to the company's annual business objectives, be responsible for formulating the annual and monthly work plans of the Department and supervising the implementation;
- Be responsible for the improvement of website, SMS platform, network payment, company website and charging system, voice call center, intelligent meter reading, large-diameter water meters monitoring,
- Organize and preside over regular department management meetings, reasonably arrange various work of the department, timely coordinate and solve various problems of the department and coordinate with relevant departments;
- Lead subordinates to carry out water quantity analysis and monitor the water quantity monitoring of key customers;
- Be responsible for personnel recruitment, interview and team building according to the company's medium and long-term development objectives, department structure and post setting;
- Be responsible for the business training of department employees, and continuously improve their working ability and service quality;
- Be responsible for department performance management .
- Be responsible for communication with other departments of the company and relevant external units on behalf of the department;
- Organize subordinates to carry out external publicity of customer service;
- Complete the monthly work report, financial statement and KPI operation index statistical report of the customer service department;
- Complete the assessment objectives of monthly and annual production and marketing difference.
- Complete other related work assigned by leaders.
Educational Requirements
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
- Masters
Experience Requirements
- 8 to 12 years
- The applicants should have experience in the following business area(s): Cellular Phone Operator, Development Agency, Investment/Merchant Banking, Real Estate
Additional Job Requirements
Location
Dhaka
Salary Range
Negotiable
Other Benefits
T/A,Tour allowance,Mobile bill,Weekly 2 holidays,Performance bonus
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
Pick & Drop Facilities
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 24, 2026
Company Information
Company Name:
United Delcot Water Limited
Address: 107 Nawabpur Road, Dhaka-100
Business: Construction/Development/Maintain & Operation Water Supply and Distribution Project
