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Category : Call Center / Customer care

Job Summary

Published On : Feb 18, 2026
Job Type : Full Time
Job Level :
Experience : At least 2 years
Age : 20 to 35 years
Location : Dhaka (DOHS Banani)
Salary Range:
Negotiable
Application Deadline : Mar 11, 2026

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Call Centre Agent

Talent Pro

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Job Description / Responsibility

The Call Centre Agent is responsible for handling inbound and outbound calls, responding to customer inquiries, providing product or service information, and ensuring customer satisfaction through effective communication and problem-solving. The role requires professionalism, patience, and efficiency in managing a high volume of interactions.
Key Responsibilities:
Handle inbound and outbound calls in a professional and courteous manner.
Respond to customer inquiries, complaints, and requests promptly and accurately.
Provide detailed information about products, services, or company policies.
Maintain accurate records of customer interactions in the CRM system.
Follow communication scripts and standard operating procedures (SOPs).
Escalate complex issues to the supervisor or relevant department when necessary.
Meet or exceed daily, weekly, and monthly performance targets (e.g., call volume, response time, customer satisfaction).
Participate in training sessions to enhance product knowledge and communication skills.
Maintain confidentiality and handle sensitive information responsibly.
Contribute to a positive team environment and support colleagues as needed.

Educational Requirements

Bachelor/Honors
Graduation from any discipline

Experience Requirements

2 to 5 years
The applicants should have experience in the following business area(s): IT Enabled Service

Additional Job Requirements

Age 20 to 35 years

Location

Dhaka (DOHS Banani)

Salary Range

Negotiable

Other Benefits

Mobile bill,Weekly 2 holidays Lunch Facilities: Full Subsidize Salary Review: Yearly Festival Bonus: 2 Afternoon snacks Other facilities as per company policy.

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Mar 11, 2026

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