Category : Call Center / Customer care
Job Summary
Published On : Feb 18, 2026
Job Type : Full Time
Job Level :
Experience : At least 2 years
Age : 20 to 35 years
Location : Dhaka (DOHS Banani)
Salary Range:
Negotiable
Application Deadline : Mar 11, 2026
Call Centre Agent
Talent Pro
Job Description / Responsibility
  • The Call Centre Agent is responsible for handling inbound and outbound calls, responding to customer inquiries, providing product or service information, and ensuring customer satisfaction through effective communication and problem-solving. The role requires professionalism, patience, and efficiency in managing a high volume of interactions.
  • Key Responsibilities:
  • Handle inbound and outbound calls in a professional and courteous manner.
  • Respond to customer inquiries, complaints, and requests promptly and accurately.
  • Provide detailed information about products, services, or company policies.
  • Maintain accurate records of customer interactions in the CRM system.
  • Follow communication scripts and standard operating procedures (SOPs).
  • Escalate complex issues to the supervisor or relevant department when necessary.
  • Meet or exceed daily, weekly, and monthly performance targets (e.g., call volume, response time, customer satisfaction).
  • Participate in training sessions to enhance product knowledge and communication skills.
  • Maintain confidentiality and handle sensitive information responsibly.
  • Contribute to a positive team environment and support colleagues as needed.

Educational Requirements
  • Bachelor/Honors
  • Graduation from any discipline
Experience Requirements
  • 2 to 5 years
  • The applicants should have experience in the following business area(s): IT Enabled Service

Additional Job Requirements
  • Age 20 to 35 years

Location
Dhaka (DOHS Banani)
Salary Range
Negotiable
Other Benefits
Mobile bill,Weekly 2 holidays Lunch Facilities: Full Subsidize Salary Review: Yearly Festival Bonus: 2 Afternoon snacks Other facilities as per company policy.
Job Source
Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Mar 11, 2026
Company Information
Company Name: Talent Pro
Address: 109 Masjid Road, Old D.O.H.S Banani, Dhaka -1206 Bangladesh.


for job announcement

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