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Category : Call Center / Customer care

Job Summary

Published On : Feb 18, 2026
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : At least 1 year
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Mar 18, 2026

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Customer Support Executive

Closet Social Ltd. (A concern of Masco Group)

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No. of Vacancies

Job Description / Responsibility

Closet Social Limited, a concern of Masco Group, operates internationally renowned fashion brands in Bangladesh through official franchise partnerships, including MARIA.B, Sapphire, and Sana Safinaz.
We are looking for a responsible, customer-focused, and professional Customer Support Executive who can ensure excellent customer experience through effective communication and support.
Job Responsibility:
Confirm customer orders through phone calls and messages.
Follow up on pending and dispatched orders to ensure timely delivery.
Handle and respond to customer queries via phone, email, and social media.
Manage inbox and comment queries on Facebook, Instagram, and other platforms.
Maintain accurate records of customer communications and resolutions.
Coordinate with logistics and e-commerce teams for order updates and issue resolution.
Ensure a professional, helpful, and positive tone in all customer interactions.
Provide after-sales support and ensure high customer satisfaction.
Escalate complex issues to the concerned team when necessary.
Support overall customer service operations as required.

Educational Requirements

Bachelor/Honors

Experience Requirements

1 to 2 years
The applicants should have experience in the following business area(s): Retail Store, Boutique/ Fashion

Additional Job Requirements

Minimum 1–2 years of experience in Customer Support, Call Center, or related field.
Experience in e-commerce or fashion retail will be preferred.
Educational background in Business, Marketing, or relevant discipline.
Strong communication skills in Bangla and English.
Good typing and computer skills.
Ability to handle customers professionally and calmly.
Familiarity with Facebook, Instagram, email handling, and messaging platforms.
Responsible, punctual, and team-oriented mindset.

Location

Dhaka

Salary Range

Negotiable

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Mar 18, 2026

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