Job Summary
Published On : Feb 18, 2026
No. of Vacancies : 06
Job Type :
Full Time
Job Level :
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Mar 18, 2026
Call Center Officer cum CRM Executive
BnB Group (Tested & Trusted)
No. of Vacancies
06
Job Description / Responsibility
- Job Summary
- The Call Center Officer cum CRM Executive is responsible for managing inbound and outbound customer communications, maintaining accurate CRM records, supporting sales activities, and ensuring a high standard of customer service to enhance customer satisfaction and business growth.
- Key Responsibilities
- Customer Communication & Call Handling
- Receive inbound calls promptly and handle customer inquiries professionally.
- Conduct outbound calls for follow-ups, promotions, lead conversion, and payment reminders.
- Respond to customer queries via phone, email, and other communication channels.
- Provide accurate information regarding company products, services, pricing, and policies.
- CRM Management & Data Maintenance
- Accurately record all customer interactions in the CRM system.
- Update customer profiles, inquiry details, and follow-up status daily.
- Maintain proper lead tracking and conversion records.
- Ensure 100% data accuracy and completeness.
- Generate daily, weekly, and monthly CRM reports as required.
- Lead Management & Sales Coordination
- Collect and verify customer information for lead generation.
- Follow up with prospective customers to increase conversion rate.
- Coordinate with Sales and Marketing departments regarding campaigns and customer. feedback.
- Support sales team by maintaining updated customer database.
- Complaint Handling & Customer Retention
- Register customer complaints in CRM system.
- Provide timely solutions or escalate issues to the concerned department.
- Follow up with customers to ensure issue resolution.
- Maintain positive relationships to improve customer retention.
- Maintain daily call logs and activity reports
- Achieve assigned call targets and KPI benchmarks.
- Participate in performance review meetings.
Educational Requirements
- Bachelor/Honors
- Minimum Graduate (Business / Marketing preferred).
Additional Job Requirements
- Strong & smooth communication skills in Bangla & English if required.
- Good interpersonal and problem-solving skills.
- Basic knowledge of CRM software and MS Office.
- Ability to work under pressure and meet targets.
Location
Dhaka
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 18, 2026
Company Information
Company Name:
BnB Group (Tested & Trusted)
Address: House-14/A, Flat-6B, Road-126, Gulshan-1, Dhaka-1212
Web:
https://www.emirateslub.com/
Business: Emirates Lub Bangladesh Ltd. is a dynamic and fast-growing company engaged in the import, marketing, and distribution of high-quality lubricants and automotive products across Bangladesh. With a strong commitment to performance, reliability, and customer satisfaction, the company aims to establish itself as a trusted name in the lubricant industry, delivering excellence through innovation and service.
