Job Summary
Published On : Feb 14, 2026
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 5 years
Location : Dhaka
Gender : Female
Salary Range:
Tk. 60000 - 65000
Application Deadline : Mar 16, 2026
Deputy Manager / Manager - Business Development & Operations
Macinno Platforms Ltd.
No. of Vacancies
01
Job Description / Responsibility
- Job Title: Deputy Manager / Manager – Business Development & Operations
- Department: Business Development & Operations
- Industry: BPO (Bangladesh)
- Job Type: Full-time, Night Shift, Hybrid
- Role Overview
- The Deputy Manager / Manager – Business Development & Operations will play a dual role in driving revenue growth while ensuring smooth operational delivery of BPO services. The position requires hands-on involvement in client acquisition, account management, service execution, and cross-functional coordination to ensure client satisfaction, scalability, and operational excellence.
- This role acts as a bridge between sales, operations, and management, ensuring that business commitments are translated into efficient service delivery.
- Key Responsibilities
- Business Development & Client Acquisition
- Identify and onboard new BPO clients (local and international)
- Lead end-to-end sales cycles including lead generation, proposals, pricing, and contract closure
- Understand client requirements and align service offerings accordingly
- Build and maintain strong relationships with decision-makers and stakeholders
- Client Management & Account Ownership
- Act as primary point of contact for assigned clients post-onboarding
- Ensure smooth transition from sales to operations
- Manage SLAs, client expectations, renewals, upselling, and cross-selling
- Handle client feedback, escalations, and performance reviews
- Operations Oversight & Delivery Coordination
- Oversee day-to-day BPO operations for assigned accounts
- Coordinate with team leads, QA, HR, and IT to ensure service continuity
- Monitor productivity, quality, attendance, and performance metrics
- Ensure operational processes align with client contracts and SLAs
- Process Improvement & Scalability
- Identify operational gaps and recommend process improvements
- Support standardization of workflows, SOPs, and reporting structures
- Assist in capacity planning, shift management, and resource allocation
- Drive efficiency, cost control, and service quality improvements
- Team Leadership & Cross-Functional Coordination
- Guide and support BD executives, team leads, and operational staff
- Participate in hiring, onboarding, and training coordination
- Foster collaboration between sales and operations teams
- Ensure clear communication and accountability across functions
- Reporting & Management Support
- Maintain CRM, client documentation, and operational dashboards
- Prepare regular business, sales, and operational performance reports
- Provide insights and recommendations to senior management
- Authority & Reporting
- Reports to: Managing Director
- Authority to coordinate across BD, Operations, HR, IT, and QA teams
- Authority to negotiate within approved commercial and operational frameworks
Educational Requirements
- Bachelor/Honors
- IBA, Dhaka University,North South University,BRAC University,Independent University, Bangladesh,Ahsanullah University of Science and Technology students will get preference
- Bachelor’s Degree in Business Administration, Marketing, or a related field
Experience Requirements
- 5 to 7 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm
Additional Job Requirements
- Required Qualifications
- Minimum 5 years of experience in Business Development and/or Operations within the BPO industry in Bangladesh
- Proven experience managing international clients and night-shift operations
- Strong understanding of BPO delivery models, SLAs, KPIs, and operational metrics
- Understand PML of Accounts
- Comfortable working in night shifts
- Skills & Competencies
- Strong client-facing, negotiation, and stakeholder management skills
- Solid operational understanding with problem-solving ability
- Leadership mindset with hands-on execution capability
- Excellent communication skills in English
- Ability to work under pressure and manage multiple priorities
- Experience with CRM, workforce management, or reporting tools is a plus
Location
Dhaka
Salary Range
Tk. 60000 - 65000
Other Benefits
Performance bonus,Profit share
Festival Bonus: 2
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 16, 2026
Company Information
Company Name:
Macinno Platforms Ltd.
Address: House 1, 1st Floor, Road 1, Gulshan 1, Dhaka-1212
