Category : Call Center / Customer care
Job Summary
Published On : May 29, 2025
No. of Vacancies : Not Specific
Job Type : Full Time
Job Level :
Experience : At least 15 years
Location : Dhaka
Gender : Male
Salary Range:
Negotiable
Application Deadline : Jun 10, 2025
Head of Customer Service (Rupayan Housing Estate Ltd.)
Rupayan Group
No. of Vacancies
Not Specific
Job Description / Responsibility
  • Oversee the customer service function to promptly resolve queries, complaints, and post-sales support.
  • Create strategies to improve the customer experience during critical phases like project handover.
  • Continuously evaluate and refine operational processes to enhance efficiency and deliver exceptional client satisfaction.
  • Foster strong, trust-based relationships with customers, partners, and other stakeholders to support business growth.
  • Ensure a seamless and superior customer experience throughout the sales journey and beyond.
  • Address customer feedback promptly, resolve issues effectively, and oversee initiatives to enhance client satisfaction and loyalty.
  • Organize customer-focused programs, events, and other initiatives that strengthen relationships and promote long-term partnerships.
  • Monitor project timelines and ensure they meet quality standards and regulatory compliance.
  • Coordinate with internal teams, including Engineering, Architecture, legal & compliance, to maintain accurate documentation and uphold operational efficiency.

Educational Requirements
  • Bachelor of Business Administration (BBA) in Marketing, Bachelor of Science (BSc) in Civil Engineering
Experience Requirements
  • At least 15 years
  • The applicants should have experience in the following business area(s):
  • Real Estate, Group of Companies, Developer

Additional Job Requirements

Location
Dhaka
Salary Range
Negotiable
Other Benefits
T/A, Mobile bill, Performance bonus Lunch Facilities: Partially Subsidize Salary Review: Half Yearly Festival Bonus: 2 As per company policy.
Job Source
Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

  • Send your CV to the given email career.rhel@rupayangroup.com

Application Deadline : Jun 10, 2025
Company Information
Company Name: Rupayan Group
Address: Rupayan Centre (Level-21), 72 Mohkhali C/A, Dhaka-1212.

Business: Founded in 1988, RUPAYAN Group currently ranks as one of the leading emergent multi-dimensional national conglomerates in Bangladesh comprising 29 SBUs, employing around 1100 people. We engage ourselves in Billboard Design, Drawing & Advertising, Real Estate & Construction, Land Development, Trading, Design & Interior Services, Furniture, Fabrics, Bank, Telecom (IGW, IIG, ICX), Welfare Trust, Port & Logistics Services, Freight forwarding (Sea), Dredging, CNG & Fuel Station, Hotel & Resorts, Education, Rental Services & Consultancy, Retail Chain Store, LPG, TV Channel, and other diversified business. Our aim is to create a center of excellence by recruiting and facilitating the competent people available. In search of excellence we seek application from the right people to be a part of Rupayan family.

for job announcement

+88-02-222294153,/91538/83619/ +88-02-8837118
01678076363-61-62-68, 01977886877
( 9.30 am to 7.30 pm )