Job Summary
Published On : May 29, 2025
No. of Vacancies : Not Specific
Job Type :
Full Time
Job Level :
Experience : At least 15 years
Location : Dhaka
Gender : Male
Salary Range:
Negotiable
Application Deadline : Jun 10, 2025
Head of Customer Service (Rupayan Housing Estate Ltd.)
Rupayan Group
No. of Vacancies
Not Specific
Job Description / Responsibility
- Oversee the customer service function to promptly resolve queries, complaints, and post-sales support.
- Create strategies to improve the customer experience during critical phases like project handover.
- Continuously evaluate and refine operational processes to enhance efficiency and deliver exceptional client satisfaction.
- Foster strong, trust-based relationships with customers, partners, and other stakeholders to support business growth.
- Ensure a seamless and superior customer experience throughout the sales journey and beyond.
- Address customer feedback promptly, resolve issues effectively, and oversee initiatives to enhance client satisfaction and loyalty.
- Organize customer-focused programs, events, and other initiatives that strengthen relationships and promote long-term partnerships.
- Monitor project timelines and ensure they meet quality standards and regulatory compliance.
- Coordinate with internal teams, including Engineering, Architecture, legal & compliance, to maintain accurate documentation and uphold operational efficiency.
Educational Requirements
- Bachelor of Business Administration (BBA) in Marketing, Bachelor of Science (BSc) in Civil Engineering
Experience Requirements
- At least 15 years
- The applicants should have experience in the following business area(s):
- Real Estate, Group of Companies, Developer
Additional Job Requirements
Location
Dhaka
Salary Range
Negotiable
Other Benefits
T/A, Mobile bill, Performance bonus
Lunch Facilities: Partially Subsidize
Salary Review: Half Yearly
Festival Bonus: 2
As per company policy.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jun 10, 2025
Company Information
Company Name:
Rupayan Group
Address: Rupayan Centre (Level-21), 72 Mohkhali C/A, Dhaka-1212.
Business: Founded in 1988, RUPAYAN Group currently ranks as one of the leading emergent multi-dimensional national conglomerates in Bangladesh comprising 29 SBUs, employing around 1100 people. We engage ourselves in Billboard Design, Drawing & Advertising, Real Estate & Construction, Land Development, Trading, Design & Interior Services, Furniture, Fabrics, Bank, Telecom (IGW, IIG, ICX), Welfare Trust, Port & Logistics Services, Freight forwarding (Sea), Dredging, CNG & Fuel Station, Hotel & Resorts, Education, Rental Services & Consultancy, Retail Chain Store, LPG, TV Channel, and other diversified business. Our aim is to create a center of excellence by recruiting and facilitating the competent people available. In search of excellence we seek application from the right people to be a part of Rupayan family.
