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Category : Secretary / Front Desk

Job Summary

Published On : May 5, 2025
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : 3 to 4 years
Age : 27 to 35 years
Location : Gazipur
Salary Range:
Negotiable
Application Deadline : May 28, 2025

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Senior Executive, Front Desk & Customer Services Management

Kazi Resort Limited

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No. of Vacancies

Job Description / Responsibility

Greet guests with warmth and professionalism, ensuring a welcoming atmosphere.
Handle check-ins and check-outs efficiently, maintaining accurate guest records.
Manage room reservations, cancellations, and modifications using the hotel’s booking system.
Respond promptly to guest inquiries via phone, email, and in person.
Address and resolve guest concerns or escalate them to the appropriate department.
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
Process payments, issue invoices, and maintain accurate billing records.
Maintain a neat and organized front desk area.
Provide information about resort facilities, services, and local attractions.
Assist in managing guest feedbacks and reviews for continuous service improvement.

Educational Requirements

Experience Requirements

3 to 4 years

Additional Job Requirements

Age 27 to 35 years
• Bachelor’s degree in Hospitality Management/ BBA/or a related field preferred.
• 3-4 years of experience in front desk & customer service department in the same industry is a must
• Excellent communication and interpersonal skills.
• Proficiency in MS Office.
• Strong problem-solving abilities and the ability to handle stressful situations.
• Professional appearance and a positive attitude.
• Flexibility to work shifts, weekends, and holidays as needed.

Location

Gazipur

Salary Range

Negotiable

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

The ideal candidate will provide outstanding customer service, handle reservations, manage inquiries, and ensure a seamless guest experience.

Application Deadline : May 28, 2025

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