Job Summary
Published On : Apr 7, 2025
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Age : at least 20 years
Location : Dhaka (DOHS Mirpur)
Salary Range:
Tk. 20000 - 40000 (Monthly)
Application Deadline : Apr 30, 2025
eCommerce Customer Support & Marketplace Specialist (eBay & Amazon) UK Company
Combosoft Ltd
No. of Vacancies
02
Job Description / Responsibility
- Are you detail-oriented and passionate about eCommerce?
- At Combosoft Ltd, we’re looking for a motivated individual to join our team as we expand and optimize our presence on major online marketplaces, including eBay, Amazon, Shopify, OnBuy, and more.
- We are a fast-growing eCommerce retailer and software development company that values both our employees and customers. Our success is built on providing high-quality products and exceptional customer service to domestic and international buyers.
- Family has been at the core of our business since its inception, and we continue to operate with those values at heart.
- Key Responsibilities:
- Handling customer and supplier inquiries across platforms (eBay, Amazon, Shopify, etc.) via email, phone, WhatsApp, and chat support tools (Zoho Mail, Chat Bot, etc.)
- Managing order processing, claims, and issue resolution with suppliers, postal services, and marketplaces
- Creating and optimizing eBay & Amazon listings with well-researched keywords, titles, bullet points, and high-quality images
- Ensuring customer satisfaction and managing feedback & reviews.
- Handling customer returns, postage labels, and order tracking updates.
- Proactively monitoring undelivered mail and aged stock management.
- Liaising with external partners and logistics providers.
- What We’re Looking For:
- Experience in customer service, preferably in eCommerce (Amazon, eBay, or Shopify experience is a plus!)
- Strong verbal and written communication skills to interact with customers and partners
- Proficiency in computer applications, including Excel and multi-channel marketplace tools
- Detail-oriented mindset with the ability to multitask and prioritize workload efficiently
- A proactive and problem-solving attitude with the ability to work independently
- Excellent organizational and time-management skills to meet and exceed targets
- Creativity and enthusiasm for eCommerce growth and optimization
- Benefits of Joining Us:
- Competitive salary (Starting from 25,000+ per month)
- 14 days holiday
- Free Lunch provided
- Festive Bonus
- Casual dress & a friendly work environment
- Generous staff discounts on our products
- Free on-site parking
- Company events & team activities
- About Us: Combosoft Ltd & our sister company, Top Brand Outlet Ltd, have been thriving in the online retail space since 2019. As we continue our rapid growth, we’re looking for dedicated individuals to be part of our exciting next chapter!
- Job Details:
- Position Type: Permanent, Full-Time
- Schedule: Monday to Friday 12 PM – 9 PM (Half-day weekend work from home)
- Location: In-person
- Apply now and be a part of our success story.
Educational Requirements
- Bachelor degree in any discipline
- BBA, Computer Science, or equivalent (preferred)
Experience Requirements
- At least 2 years
- The applicants should have experience in the following business area(s):
- E-commerce
Additional Job Requirements
- Age at least 20 years
- At least 2 years of customer service experience (eCommerce experience is a bonus!)
- If you’re passionate about eCommerce, customer service, and marketplace growth, we’d love to hear from you!
Location
Dhaka (DOHS Mirpur)
Salary Range
Tk. 20000 - 40000 (Monthly)
Other Benefits
Weekly 2 holidays
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2
Competitive salary (Starting from 25,000+ per month)
14 days holiday
Free Lunch provided
Festive Bonus
Casual dress & a friendly work environment
Generous staff discounts on our products
Free on-site parking
Company events & team activities
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Apr 30, 2025
Company Information
Company Name:
Combosoft Ltd
Address: House# 177, Road# 02, Avenue# 01 ,Mirpur DOHS
Business: We are a UK based Limited company looking to expand our operation in Bangladesh. We just don`t make software for our clients we make their dream comes true and thanks to our development team for that.
We have a strong culture of appraising for good works. A team of professionals working round the clock to achieve the company`s mission and vision.
