Job Summary
Published On : Apr 6, 2025
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : 2 to 4 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Apr 23, 2025
Security Guard
Renaissance Dhaka Gulshan Hotel RDGH
No. of Vacancies
01
Job Description / Responsibility
- Safety and Security
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Maintain awareness of undesirable persons on property premises.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Policies and Procedures
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
- Communication
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
- Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Working with Others
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
- Physical Tasks
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Enter and locate work-related information using computers and/or point of sale systems.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move over sloping, uneven, or slippery surfaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Incident/Emergency Response
- Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
- Respond to the scene of guest or employee accidents and determine if emergency aid is required.
- Administer first aid/CPR to guests or employees as required.
- Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.
- Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
- Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
- Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.
Educational Requirements
Experience Requirements
- 2 to 4 years
- The applicants should have experience in the following business area(s):
- Hotel
Additional Job Requirements
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Insurance
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2
Insurance
Review: Yearly
Festival Bonus: 2
Attractive Service Charge benefit
Compensatory
Duty Meal
Bereavement Leave & Others as per Law
Group Insurance Coverage
Uniform & Complimentary Laundry Facility
Extensive Take Care Activities
Engaging Work Environment
In-house Doctor Support
Comprehensive Learning & Development Program
Career Advancement
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Apr 23, 2025
Company Information
Company Name:
Renaissance Dhaka Gulshan Hotel RDGH
Address: 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
