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Category : Bank/ Insurance / Leasing

Job Summary

Published On : Mar 22, 2025
No. of Vacancies : Not Specific
Job Type : Full Time
Job Level :
Experience : 1 to 3 years
Age : 24 to 32 years
Location : Dhaka
Salary Range:
Tk. 20000 (Monthly)
Application Deadline : Apr 15, 2025

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Contact Center Officer

Mhadi Support Services Limited

View all jobs of this company

No. of Vacancies

Not Specific

Job Description / Responsibility

Dial the pre-selected/assigned list of customer numbers as per guideline.
Provide prompt and accurate sales “pitch” as per requirements. And share the dialing report as required by the internal stakeholders.
Ensure attendance within roster schedule and fulfill the work assignments daily basis.
Reach the provided listed number customers and achieve the business goal.
Share the project details/objectives/ customer’s benefit as per management approved pitch.
Ensure proper and right approach of conversation with all the customers.
Always answer to queries in a friendly, enthusiastic and polite tone.
Complete and up-to-date product knowledge of all cards and retail products.
Proactively provide product and service information to customers as and when requires.
Participate and secure pass mark (minimum 80%) in the Monthly Quiz that is based o product knowledge & system/resource handling.
Always adhere to bank’s CoC, CRP and other guidelines, policy and processes. Based on unplanned leaves, late/swap on duty, misuse of resource & utilities, uninformed break, CRP compliance.
Work with cross-functional departments to ensure smooth and consistent customer service. From sales of card products: Flexi loan and Outstanding EMI

Educational Requirements

Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Experience Requirements

1 to 3 years
Freshers are also encouraged to apply.

Additional Job Requirements

Age 24 to 32 years

Location

Dhaka

Salary Range

Tk. 20000 (Monthly)

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Apr 15, 2025

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