Job Summary
Published On : Feb 26, 2025
No. of Vacancies : 04
Job Type :
Full Time
Job Level :
Experience : At least 1 year
Location : Dhaka (Uttara)
Salary Range:
Tk. 15000 - 35000 (Monthly)
Application Deadline : Mar 26, 2025
Air Ticket Reservation Officer
Eco Travels Online
No. of Vacancies
04
Job Description / Responsibility
- A qualified Airline Reservation Executive who is responsible to Airlines ticketing, reservation creating PNR adherence to booking policies, issuing & reissuing ticket using IATA GDS (Sabre / Galileo / Amadeus), manage bookings.
- Job Responsibilities:
- Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations, and other travel-related concerns through phone, email, or chat.
- Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
- Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
- Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
- Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
- Interpreting IATA and ATAB regulations.
- Maintain all IATA accreditation documents.
Educational Requirements
- NO DEGREE is required, as long as you have the necessary knowledge, skills and experiences.
Experience Requirements
- At least 1 year
- The applicants should have experience in the following business area(s):
- Travel Agent, Immigration/Visa Processing
Additional Job Requirements
- You MUST have the necessary skills and minimum 1 years’ experiences of:
- Excellent communication and interpersonal skills.
- Must have a 'Can Do Attitude'.
- You MUST have the habit of using your smartphone in a productive manner.
- You will have to follow-up of travel status and stay in touch with the clients through E-mail and WhatsApp until the completion of travel, even after the travel (in case of lost baggage etc.).
- Making invoices & maintaining ticketing and service-related accounts.
- Flexibility to adapt to changing circumstances and manage unforeseen challenges.
- Monitor market fares versus air add-on charts and recommend changes as necessary from published fares, group fares, fare sales, web, low-cost carriers, and airline contracts.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Location
Dhaka (Uttara)
Salary Range
Tk. 15000 - 35000 (Monthly)
Other Benefits
Attractive salary will be paid.
Yearly Salary Review.
Performance Bonus.
Health insurance coverage.
Festival Bonus: Two (2).
Cell phone allowance.
Unlimited Tea and Coffee.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 26, 2025
Company Information
Company Name:
Eco Travels Online
Address: sector -15/e,road-8.Uttara
