Job Summary
Published On : Feb 10, 2025
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Experience : 1 to 3 years
Age : 24 to 35 years
Location : Dhaka
Gender : Male
Salary Range:
Negotiable
Application Deadline : Mar 9, 2025
Support Engineer
Elitbuzz Technologies Ltd.
No. of Vacancies
02
Job Description / Responsibility
- We are looking for a Support Engineer to join our dynamic support team, focusing on ManageEngine Mobile Device Management (MDM), Monitoring Solutions, and Service Management Solutions. The ideal candidate will be the first point of contact for handling any support related to MDM solutions, monitoring systems, and service management tools. You will ensure prompt, efficient, and high-quality support.
- Provide first-line support for mobile device issues related to configuration, enrollment, application management, and security policies.
- Assist in troubleshooting mobile device connectivity, app installation, and compliance issues.
- Help configure and maintain MDM profiles (e.g., Wi-Fi, VPN, email) on various mobile platforms (iOS, Android).
- Perform initial troubleshooting of user-reported issues.
- Troubleshoot and resolve basic monitoring tools-related issues.
- Escalate unresolved issues to L2/L3 support teams in a timely manner.
- Document all support activities and resolutions in the ticketing system, ensuring timely updates.
Educational Requirements
- Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering
Experience Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s):
- Software Company, IT Enabled Service, Direct Selling/Marketing Service Company, Technical Infrastructure
- Freshers are also encouraged to apply.
Additional Job Requirements
- Age 24 to 35 years
- Attention to Detail: Ability to troubleshoot and resolve issues with accuracy and efficiency.
- Multitasking: Ability to manage multiple support tickets simultaneously and prioritize tasks effectively.
- Collaboration: Work closely with internal teams, including L2/L3 engineers, to resolve complex issues.
- Customer Focus: Ensure a high level of customer satisfaction by providing prompt and effective solutions.
- Ability to work: Shift-based work might be required for 24/7 support, including weekends and holidays, depending on business needs.
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Weekly 2 holidays, Insurance
Salary Review: Yearly
Festival Bonus: 2
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Mar 9, 2025
Company Information
Company Name:
Elitbuzz Technologies Ltd.
Address: GA- 82 & 90/1 (4th Floor) Irving Rishta, Gulshan Badda Link Road, Dhaka 1212
Business: Elitbuzz Technologies Ltd is an integrated business solution company. We are helping different businesses to take a fresh look at market segments, develop strategies, software/ apps development & services, telecom products & services and in online and offline marketing (SMS Marketing).
