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Category : Data Entry / Operator / BPO

Job Summary

Published On : Feb 6, 2025
No. of Vacancies : 06
Job Type : Full Time
Job Level :
Age : 18 to 32 years
Location : Dhaka (DOHS Mirpur)
Salary Range:
Tk. 15000 - 25000 (Monthly)
Application Deadline : Mar 5, 2025

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Call Center Executive -Customer Support (Night Shift)

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No. of Vacancies

Job Description / Responsibility

Initiate phone outreach to U.S.-based customers, following prepared scripts to address various customer concerns.
Actively listen to customer needs, clarify details, and conduct thorough investigations to identify solutions or alternative options.
Leverage phone communication to promote and sell services or products based on established guidelines.
Document all customer interactions meticulously within the call center database for future reference.
Achieve individual and team goals for both qualitative (e.g., customer satisfaction) and quantitative metrics (e.g., sales targets).

Educational Requirements

Higher Secondary

Additional Job Requirements

Age 18 to 32 years
This is a great opportunity for Freshers (Only O-level, A-level or Fluent ENGLISH Speaker).
Willing to work night shifts to match business hours in USA (BD Time 10pm-6am).
This position comes with a minimum 3-month probationary period.
Possess clear and persuasive spoken English for positive and challenging customer interactions.
We seek individuals with demonstrably strong organizational and interpersonal skills.
Possess strong interpersonal skills to collaborate effectively in a team-oriented environment.
Previous experience in call centers, telemarketing or a similar customer service role is a plus.

Location

Dhaka (DOHS Mirpur)

Salary Range

Tk. 15000 - 25000 (Monthly)

Other Benefits

Medical allowance, Performance bonus, Over time allowance Salary Review: Yearly Festival Bonus: 2 Monthly Incentive Snacks and Tea 2 festival bonus Monthly the best performer will be rewarded Medical Allowance Tours and Day Outing And various other facilities as per company policies

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Please write 'Call Center Executive Customer Support' as the subject of the email while applying.

Application Deadline : Mar 5, 2025

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