Job Summary
Published On : Jan 19, 2025
No. of Vacancies : 03
Job Type :
Full Time
Job Level :
Experience : 2 to 4 years
Age : 25 to 40 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Feb 8, 2025
IT Service Desk Specialist
A Renowned International Company
No. of Vacancies
03
Job Description / Responsibility
- Key Responsibilities:
- Incident Management:
- Handle escalated tickets from 1st Level Support, ensuring timely and efficient resolution.
- Troubleshoot and resolve complex technical issues related to hardware, software, and network systems.
- Document issues, solutions, and updates in the IT service management system.
- Problem Analysis:
- Analyze recurring incidents and identify root causes.
- Propose and implement preventive measures to reduce future incidents.
- System Administration:
- Perform advanced configurations, updates, and maintenance on systems, including user account management.
- Support the deployment and monitoring of IT infrastructure.
- Collaboration & Escalation:
- Collaborate with 3rd Level Support or external vendors for unresolved issues.
- Work closely with team members to share knowledge and improve overall support processes.
- User Support & Training:
- Provide guidance to users on advanced system features and issue prevention.
- Deliver occasional training sessions or create knowledge base articles.
- Project Involvement:
- Participate in IT-related projects, including rollouts, migrations, and upgrades.
- Test and evaluate new technologies before deployment.
Educational Requirements
- Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computer Applications
Experience Requirements
- 2 to 4 years
- The applicants should have experience in the following business area(s):
- Telecommunication, IT Enabled Service, Computer Hardware/Network Companies, Technical Infrastructure
Additional Job Requirements
- Age 25 to 40 years
- Minimum of 2–4 years in IT support, with at least 1 year in 2nd Level support.
- Experience with IT service management tools and processes (e.g., ITIL framework).
- Proficiency in Windows and macOS operating systems.
- Hands-on experience with Active Directory, Microsoft 365, and troubleshooting networking issues.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and remote support tools.
- Knowledge of scripting languages (e.g., PowerShell) is an advantage.
- Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Hands-on experience with Active Directory, Microsoft 365, and troubleshooting networking issues.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and remote support tools.
- Knowledge of scripting languages (e.g., PowerShell) is an advantage.
- Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and prioritize tasks.
- Certifications (preferred but not mandatory):
- CompTIA A+, Network+, or similar certifications.
- Microsoft Certified:
- Modern Desktop Administrator Associate.
- ITIL Foundation Certificate.
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Mobile bill, Weekly 2 holidays, Insurance, Gratuity
Salary Review: Yearly
Festival Bonus: 2
What We Offer: A collaborative and supportive team environment. Opportunities for professional growth and development. Competitive salary and benefits package. Access to state-of-the-art technologies and tools. Flexible work arrangements (depending on company policies).
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Feb 8, 2025
Company Information
Company Name:
A Renowned International Company
