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Category : Call Center / Customer care

Job Summary

Published On : Nov 23, 2024
No. of Vacancies : 10
Job Type : Full Time
Job Level :
Age : 22 to 30 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Dec 7, 2024

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Executive - Customer Support

Next Online Ltd.

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No. of Vacancies

Job Description / Responsibility

Attending customers' complaints and queries through phone calls, emails, or others Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
Providing remote and onsite technical supports to the clients inside or outside Dhaka.
Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault Diagnosing and troubleshooting hardware, software, and network faults.
Performing installations and deployments of various solutions and services at client end.
Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system. Provide Client & In-house technical Support.
24x7 shifting duty

Educational Requirements

At most 2 years

Additional Job Requirements

Age 22 to 30 years

Location

Dhaka

Salary Range

Negotiable

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Dec 7, 2024

Company Information

Company Name: Next Online Ltd.
Address: Plot 9, Gulshan 2, 6th Floor, Jhorul Tower.

Business: ISP & IPTSP Operator in Bangladesh

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