Category : Call Center / Customer care
Job Summary
Published On : Nov 23, 2024
No. of Vacancies : 200
Job Type : Full Time
Job Level :
Age : at most 35 years
Location : Dhaka (Mirpur)
Salary Range:
Tk. 10000 (Monthly)
Application Deadline : Dec 19, 2024
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Customer Service Representative
Digicon Technologies Ltd.
View all jobs of this company
No. of Vacancies
200
Job Description / Responsibility
  • Need to handle incoming calls to the prospective customers pertaining to the Client's business.
  • Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
  • Identify customer needs, clarify information and provide solutions.
  • Perform every call actively to solve client's problem.
  • Must be knowledgeable about Facebook (Social media), email & web chat.
  • Refer unresolved customer grievances to designated persons for further investigation.
  • Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
  • Report time to time to the team leader for complicated issues.

Educational Requirements
  • Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering
Additional Job Requirements
  • Age at most 35 years
  • Similar experience in BPO industry will get preference.
  • Basic computer knowledge.
  • Good oral communication skill.
  • Good listening skill and analytical skill.
  • Customer focus and adaptability to different personality types.
  • Willingness to work in any shift/ roster.

Location
Dhaka (Mirpur)
Salary Range
Tk. 10000 (Monthly)
Job Source
Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

  • Reporting Time: 10.00 am to 11.30 am. Day: Saturday to Thursday. Except Friday and Any Government Holiday. Please bring your CV & Photocopy of NID along with you. Location: (Level 4) Sofura Trade City (Aarong Building), 1 Sujat Nagar, MIrpur- 12, Pallabi, Dhaka- 1216.

Application Deadline : Dec 19, 2024
Company Information
Company Name: Digicon Technologies Ltd.
Address: 242 Tejgaon I/A, Gulshan Link Road, Dhaka.

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