Job Summary
Published On : Nov 23, 2024
No. of Vacancies : 04
Job Type :
Full Time
Job Level :
Experience : 1 to 3 years
Age : 23 to 30 years
Location : Anywhere in Bangladesh, Dhaka (DOHS Mohakhali)
Salary Range:
Tk. 14000 - 15000 (Monthly)
Application Deadline : Dec 18, 2024
Officer-Customer Service (Travel/Hajj Package/Air Ticket Industry)
Bahaza
No. of Vacancies
04
Job Description / Responsibility
- "Before applying, please read these important and non-negotiable conditions:
- You must commit to working with us for a minimum of 2 years. You cannot leave to join another company during this time.
- We are seeking individuals who are honest, courteous, and enthusiastic about customer support in the travel and tourism industry. We aim to help you build a successful long-term career with us.
- We will provide Free training and support tailored to our company's needs.
- We welcome those who are comfortable working under pressure, are energetic, dynamic, polite, and self-motivated.
- Even if you are new to the industry, we encourage you to apply and join our team·
- Male Candidate have to shift. There will be a week of NIGHT SHIFTS scheduled 5-6 weeks later.
- (No Night Shift for Outside Dhaka)
- Your Main Responsibility or Daily Task is:
- Make bookings for flights, hotels, tours, activities, transfers, and other services.
- Be flexible with government holidays and follow the work schedule.
- Answer customer calls, provide information about products/services, send quotes, and create invoices.
- Communicate with customers via email, phone, social media, and in person.
- Build and maintain relationships with existing clients while attracting new customers.
- Use GDS systems like Sabre, Amadeus, and Galileo (training provided).
- Plan travel itineraries based on provided flight and tour package details.
- Respond to client queries online and offline. Explain tour packages and itineraries to clients. Stay updated on airline promotional offers.
- Make and confirm bookings via GDS, online portals, email, or phone.
- Manage online reservations and process ticket refunds.
- Perform other tasks assigned by management.
- Coordinate travel arrangements from start to finish.
- Provide current travel-related information to customers.
- Maintain professional communication standards with customers and suppliers.
- Promote the business through social media and other platforms.
- Submit daily work reports regularly.
- Handle multiple tasks efficiently.
- Knowledge of Adobe Photoshop, Adobe Illustrator, Digital Marketing, Social Media Marketing, and relevant software is advantageous.
- Address complaints, offer solutions, and follow up for resolution within deadlines.
Educational Requirements
- Bachelor/Honors, Masters, Diploma in Business Studies, Diploma in Hotel Management, Post Graduate Diploma (PGD)
- Preferred Professional Certification: GDS,IATA
- Training/Trade Course: Training Trade Course: GDS exparts,BSP,Reservation,Airlines reservation,Hospitality
Experience Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s):
- Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Travel Startup
- Freshers are also encouraged to apply.
Additional Job Requirements
- Age 23 to 30 years
- Minimum Typing Speed is Required for this job is: 25WPM (Word Per Minute)
- You may be required to work in any location in Bangladesh.
Location
Anywhere in Bangladesh, Dhaka (DOHS Mohakhali)
Salary Range
Tk. 14000 - 15000 (Monthly)
Other Benefits
Mobile bill, Credit card, Performance bonus, Profit share
Salary Review: Yearly
Festival Bonus: 2
Lunch Bill
Free Coffee & Snacks.
Salary Bank Account
Loan Facility from Bank
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Dec 18, 2024
Company Information
Company Name:
Bahaza
Address: House: 134 (Ground Floor), Road: 05, New DOHS Mohakhali, Dhaka-1206
Web:
https://www.bahaza.com/
Business: Bahaza.com - First online travel marketplace (OTM) in Bangladesh. 24/7 assistance for Cheap Air Tickets, Umrah and Hajj Package, Hotels, and Tour Packages. Also We provide White label Travel website for our agents.
Benefits for our customers:
OTA Premium package will have access to exclusive benefits such as: Own Domain for your portal B2B and B2C Portal using same interface.
GDS PNR Share to Issue From your Own/Other/Bahaza IATA.
sell your own group tickets, visa services, tour packages, Hajj/Umrah packages, and other services
Multiple way ticket print with your own branding Ledger Balance (As like Wallet
Add your own bank account to collect payment from subagent.
