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Category : Call Center / Customer care

Job Summary

Published On : Nov 23, 2024
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : 2 to 4 years
Age : at least 24 years
Location : Dhaka (Uttara)
Gender : Male
Salary Range:
Tk. 25000 - 28000 (Monthly)
Application Deadline : Dec 18, 2024

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Customer Support Executive For UK (Night shift)

EFG TECH

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No. of Vacancies

Job Description / Responsibility

Role description:
Oversee inbound and outbound call management, ensuring high-quality service.
Accurately process customer orders and update the system in real time.
Offer information on menus, offers, delivery times, and promotions.
Recommend additional products or services to enhance customer experience.
Provide support to UK and international clients via calls, emails, and live chats.
Maintain and update customer records with precision.
Follow company guidelines, compliance standards, and quality procedures.
Work closely with the team to resolve queries and ensure smooth operation

Educational Requirements

Bachelor of Commerce (BCom) in English, O Level, A Level

Experience Requirements

2 to 4 years
The applicants should have experience in the following business area(s):
IT Enabled Service, BPO/ Data Entry Firm, Call Center

Additional Job Requirements

Age at least 24 years
Excellent English communication skills (written and verbal).
Previous experience in a Call Centre/Customer Support role is preferred.
Ability to work during UK night shifts.
Strong problem-solving skills with a customer-focused mindset.
Familiarity with CRM tools and order management systems is a plus.
Candidates with IELTS certification will be given preference.
Willingness to work night shifts (aligned with UK time).

Location

Dhaka (Uttara)

Salary Range

Tk. 25000 - 28000 (Monthly)

Other Benefits

Weekly 2 holidays As per company policy.

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Seeking Customer Support Executive for UK Night Shift. Must have excellent English communication skills. Handle inbound/outbound calls, order processing, and complaints. Prior experience preferred.

Application Deadline : Dec 18, 2024

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