Job Summary
Published On : Nov 23, 2024
No. of Vacancies : 05
Job Type :
Full Time
Job Level :
Experience : 1 to 3 years
Age : 24 to 30 years
Location : Dhaka (Banani)
Salary Range:
Tk. 13000 - 15000 (Monthly)
Application Deadline : Dec 17, 2024
Call Center Team Leader
MY Outsourcing Ltd.
No. of Vacancies
05
Job Description / Responsibility
- Maintain the designated teams Train up and qc the teams Regular reporting for the process
- Prepare roaster plan for the agents Call analysis and plan for process betterment
- Process upgradation planning Meeting the target KPI
- Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare
- Daily and monthly attendance of the team agents
Educational Requirements
- Bachelor of Business Administration (BBA)
Experience Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s):
- Call Center
Additional Job Requirements
- Age 24 to 30 years
- Experience in telecommunication and bank call center is preferable
- Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
- Good grab in excel is mandatory
- Excellent communication skill and demonstrate good listening skills
- Self motivated and willing to work for longer period and any time in the day
- Confident to take challenge and fulfill KPI.
- Flexibility to work till late and over night shifting minimum 3 days a week
- Must have good communication skill in Bangla and English with proper accent
- Good computer skill is required with good typing skill
- Good reading and writing skill in both Bangla and English
- Applicants have to be smart, energetic and good communication skill
- Must be smart enough to handle any difficult situation that may rise during maintaining a team
- Excellent Communication skill with customers
- Sense of responsibility and Achieve the targets
- Analytic skill and working ability for team development
- Quality assure of the team regarding their daily task and call
- Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
- Good command in Microsoft office and CRM software specially excel for daily reporting
- Developed competencies required for service oriented and result focus.
Location
Dhaka (Banani)
Salary Range
Tk. 13000 - 15000 (Monthly)
Other Benefits
Free Training will be provided to the eligible candidates Others as per company policy
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Dec 17, 2024
Company Information
Company Name:
MY Outsourcing Ltd.
Address: House-37, Flat-A4, Road-27, Block-A, Banani, Dhaka
Business: We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.
