Category : Call Center / Customer care
Job Summary
Published On : Nov 23, 2024
No. of Vacancies : 02
Job Type : Full Time
Job Level :
Experience : 1 to 2 years
Age : 26 to 28 years
Location : Dhaka (Kuril)
Salary Range:
Tk. 18000 - 20000 (Monthly)
Application Deadline : Dec 12, 2024
Shortlist this job
Share by Email
Print this job
View all jobs of this company
Report this job
facebook
twitter
linkedin
google plus
Executive, Call Center (For International Foreigner Customer)
vivo Bangladesh (Head Office)
View all jobs of this company
No. of Vacancies
02
Job Description / Responsibility
  • In “English” language respond to foreigner customer inquiry on our Facebook, Webchat, Hotline, email and social media platforms on a regular basis.
  • In English note down customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
  • Identify foreigner customers' needs, clarify information and provide solutions and/or alternatives.
  • Quick response to foreigner customer inquiries and requests.
  • Communicate with foreigner customers in an informative manner, in keeping with the brand's voice and tone Respond to customer inquiries on our Facebook and social media platforms on a regular basis by English.
  • Keep records of all conversations in the database in a comprehensive way.
  • Manage large amounts of inbound and outbound foreigner calls in a timely manner.
  • Prepare & submit a daily report in English on incoming and outgoing call.
  • Deliver extraordinary customer care by responding to questions concerning customer concerns
  • Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
  • Survey on selected handset models and provide the report as per requirement from factory
  • Suggesting to customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
  • Submit Customer feedback report to the China Head Quarter through an online English questionnaire.

Educational Requirements
  • Bachelor/Honors
Experience Requirements
  • 1 to 2 years
  • The applicants should have experience in the following business area(s):
  • Telecommunication

Additional Job Requirements
  • Age 26 to 28 years

Location
Dhaka (Kuril)
Salary Range
Tk. 18000 - 20000 (Monthly)
Other Benefits
Festival Bonus: 2 Incentives Bonus (Based on Target)
Job Source
Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Dec 12, 2024
Company Information
Company Name: vivo Bangladesh (Head Office)
Address: 9th & 10th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.

Business: Trading, import of Mobile Phones & Spare Parts.
Explore Careers | Find Training | Job Search | Find Local Help | Resources For ... | CareerOneStop | Business Center | Competency Model Clearinghouse | Credentials Center | Disaster Recovery | Ex-Offenders | GetMyFuture | mySkills myFuture | Veterans ReEmployment | Worker ReEmployment

about bdjobs

job seekers

employers

for job announcement

+88-02-222294153,/91538/83619/ +88-02-8837118
01678076363-61-62-68, 01977886877
( 9.30 am to 7.30 pm )
All rights reserved © 2016 BDJOBS.COM.BD
Design & development by www.winuxsoftltd.com