Category : Call Center / Customer care
Job Summary
Published On : Nov 23, 2024
No. of Vacancies : Not Specific
Job Type : Contractual
Job Level :
Experience : At least 1 year
Location : Dhaka (Gulshan)
Salary Range:
Negotiable
Application Deadline : Dec 11, 2024
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Customer Service Associate (Call Center)
BYSL Global Technology Group
View all jobs of this company
No. of Vacancies
Not Specific
Job Description / Responsibility
  • Employment Status: The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.
  • Job Context
  • BYSL Global Technology Group is looking for confident young Customer Service Associates to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.
  • Job Responsibilities
  • Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
  • Handle online sales and follow up until delivery
  • Provide accurate, valid and complete information using the right tools
  • Handle customer complaints, provide appropriate solutions to build long-term customer relationships
  • Refer unresolved customer grievances to designated persons using internal system for further investigation
  • Ensure customer satisfaction and an enjoyable experience in a professional manner
  • Other related tasks assigned by the management
  • Report time to time to concerned person for complicated issues

Educational Requirements
  • Graduation from any reputed institute with a good academic track record
  • Educational qualifications may be relaxed in the case of experienced candidates
Experience Requirements
  • At least 1 year

Additional Job Requirements
  • Minimum one-year job experience in call center or relevant field
  • Excellent communication skills
  • Good English and computer skills are required
  • Ability to work under pressure and handle multiple clients
  • Willingness to work on Fridays and other government holidays or extra hours when required

Location
Dhaka (Gulshan)
Salary Range
Negotiable
Other Benefits
Competitive Salary Yearly Salary Review (for permanent employees) Performance Bonus (for permanent employees) Festival Bonuses (for permanent employees)
Job Source
Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

  • Please read the requirements carefully before you apply.
  • You may also submit your CV to careers@byslglobal.com. Mention the name of the position you are applying for in the subject line.

Application Deadline : Dec 11, 2024
Company Information
Company Name: BYSL Global Technology Group


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