Job Summary
Published On : Nov 18, 2024
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : 5 to 8 years
Age : 30 to 40 years
Location : Cox's Bazar
Salary Range:
Negotiable
Application Deadline : Dec 7, 2024
Room Division Manager
Sea Pearl Beach Resort & Spa Ltd.
No. of Vacancies
01
Job Description / Responsibility
- Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping.
- Ensure daily duties are performed by colleagues in a timely manner and in accordance with departmental SOPs.
- This will typically happen through appropriate training, scheduling and coaching.
- In situations where we are short staffed or have high business demands this could mean assisting subordinates in their roles or performing their duties.
- Observe the flow of guest and colleague activity, noting and sharing opportunities for improving process and policy with the appropriate department head.
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
- Operate within departmental budgets through effective stock and cost controls and well managed schedules.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
- Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
- Ensure team members have an up-to-date knowledge of all room categories and amenities.
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
- Ensure staffing levels cover business demands.
- Ensure ongoing training based on the requirements.
- Ensure communication meetings are conducted and post-meeting minutes generated.
- Recruit, manage, train and develop the Room Division team.
- Contribute to succession planning.
- Ensure team members comply with hotel security, fire regulations and all health and safety legislation.
- Establish positive relationships with the guests and vendors, handling all guest interactions with the highest level of hospitality and professionalism, accommodating.
- special requests whenever possible. Resolve and respond to all guest complaints, concerns and criticism using the established Guest Opportunity Process and Empowerment Guidelines.
- Ensure all guest opportunities are reported through the Guest Opportunity Log.
- Maintain security of keys and guest items; ensure all lost and found goods are reported and stored in accordance with resort standards.
- Liaise with other departments and managers with regards to guest requests and expectations, following up on requests to ensure satisfaction.
- Carry out systematic checks of facilities, equipment and vehicles for needed maintenance, repairs or refurbishing.
- Address violations of policy or service issues, swiftly and in accordance with resort corrective action standards; recommend and/or advise on additional training, corrective action, commendation and/or promotion.
- Maintain acceptable level of required supplies, submitting requests or POS in an accurate and timely manner.
- Monitor and adjust staffing levels to meet guest and budgetary expectations.
- Ensure that all facilities including back of house areas, restrooms, porches and driveways are tidy and attractive as well as golf carts and transportation vehicles.
- Perform other duties as required by management.
Educational Requirements
- Master of Business Administration (MBA) in Hospitality Management
Experience Requirements
- 5 to 8 years
- The applicants should have experience in the following business area(s):
- Hotel, Resort
Additional Job Requirements
Location
Cox's Bazar
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Dec 7, 2024
Company Information
Company Name:
Sea Pearl Beach Resort & Spa Ltd.
Address: Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
Business: Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
