Job Summary
Published On : Nov 18, 2024
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : 5 to 10 years
Age : 28 to 38 years
Location : Cox's Bazar
Salary Range:
Negotiable
Application Deadline : Dec 6, 2024
Front Office Manager
Sea Pearl Beach Resort & Spa Ltd.
No. of Vacancies
01
Job Description / Responsibility
- Participates in the development and implementation of business strategies for the hotel which are aligned with Carlson’s overall mission, vision values and strategies
- Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals.
- Monitors status regularly and adjusts strategies as appropriate
- Manages the operation of the front office and related areas.
- Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
- Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals.
- Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate.
- Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel.
- Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly.
- Ensures front desk handles billing and cash in accordance with hotel’s standards.
- Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.
- Ensures front office is in compliance with all hotel policy and procedures
- Develops and implements strategies and practices which support employee engagement.
- Recruits and selects qualified candidates
- Provides employees with the orientation and training needed to understand expectations and perform job responsibilities.
- Communicates performance expectations and provides employees with on-going feedback.
- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
- Creates 100% guest satisfaction by providing the experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Provides genuine hospitality and teamwork on an ongoing basis.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
- Performs other duties required to provide the service brand behavior and genuine hospitality
- Adheres to hotel policies and procedures.
- Keeps General Manager promptly and fully aware of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
- Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favorable image of the Hotel to the public.
- Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner.
- Pursue all responsibilities within the ability given by the management at any time.
Educational Requirements
- Bachelor of Business Administration (BBA) in Hospitality Management
Experience Requirements
- 5 to 10 years
- The applicants should have experience in the following business area(s):
- Hotel, Resort
Additional Job Requirements
Location
Cox's Bazar
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Dec 6, 2024
Company Information
Company Name:
Sea Pearl Beach Resort & Spa Ltd.
Address: Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
Business: Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
