Job Summary
Published On : Nov 16, 2024
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 1 year
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Nov 30, 2024
Customer Support Executive ( Service Planning )
Atlas Copco Bangladesh Ltd. ( Swedish MNC)
No. of Vacancies
01
Job Description / Responsibility
- Atlas Copco is a world-leading provider of sustainable productivity solutions. We serve customers in more than 180 countries with products and services focused on productivity, energy efficiency, safety, and ergonomics. Our Compressor Technique Service (CTS) department is dedicated to providing exceptional service, optimization, and aftermarket solutions for our compressor products. .
- We are looking for Customer Support Executive ( Service Planning ) for CTS Department who will be responsible for Service Planning , Customer order processing & follow up. We are expecting very good communication skills & proficiency in English.
- Responsibilities
- Service Intervention Planning: Strategically plan upcoming service interventions based on service schedules and inputs from the Team Leader, prioritizing each intervention to enhance operational efficiency.
- Service Job Allocation: Assign service jobs aligned with each team member's competencies to ensure optimal resource utilization.
- Service Scheduling Management: Plan and prioritize service interventions to boost operational efficiency; manage job openings and closings in the MAM2 Planning Board.
- Invoice Management: Generate service invoices promptly to maintain accurate billing and service records.
- Customer and Team Communication: Actively communicate with customers, Service Engineers, ASC, ERC, and other relevant stakeholders to support seamless service coordination.
- Customer Satisfaction and Value Creation: Enhance operational efficiency and customer satisfaction through proactive customer engagement, addressing inquiries, and promptly resolving any concerns to improve NPS scores.
- Customer Order Processing: Manage L/C orders from start to finish, including reviewing draft L/Cs, coordinating amendments with customers, and monitoring shipment status with product companies or factories.
Educational Requirements
- Bachelor of Business Administration (BBA), Bachelor of Science (BSc)
Experience Requirements
Additional Job Requirements
Location
Dhaka
Salary Range
Negotiable
Other Benefits
Mobile bill
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Nov 30, 2024
Company Information
Company Name:
Atlas Copco Bangladesh Ltd. ( Swedish MNC)
Address: Impetus , Level # 6 242/B, Tejgaon-Gulshan Link Road Tejgaon I/A ,Dhaka - 1208 . Bangladesh
Business: Atlas Copco Bangladesh Ltd. is a Customer Centre within the Compressor Technique Business area, responsible for sales, marketing, & service of Compressors. Atlas Copco Bangladesh Ltd, part of Atlas Copco Group started its operation in Bangladesh in 2008. Atlas Copco Bangladesh is working together with its distributors for selling and servicing Air Compressors, Gas Compressors, Air Dryers and accessories and other products of Atlas Copco Group.
