Job Summary
Published On : Nov 3, 2024
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Age : 18 to 40 years
Location : Dhaka (DOHS Mirpur)
Salary Range:
Tk. 25000 - 50000 (Monthly)
Application Deadline : Nov 23, 2024
Technical Support Engineer
weDevs
No. of Vacancies
01
Job Description / Responsibility
- Role Overview: We are looking for a Technical Support Engineer with experience in Linux system administration, web hosting, and cloud server management.
- FlyWP(a weDevs company) is seeking a Technical Support Engineer with experience in Linux system administration, web hosting, and cloud server management. As a member of the FlyWP team, part of the weDevs company, you will be responsible for maintaining and troubleshooting server infrastructure, Docker environments, and WordPress websites. You’ll be the first point of contact for customers experiencing technical difficulties, providing solutions for server and website issues.
- Provide technical support to customers for FlyWP’s cloud control panel and hosted WordPress websites via email and chat.
- Troubleshoot server-related issues, including Docker, Nginx, MySQL, Redis, and WordPress.
- Handle web server, SSH, SFTP, Mail, FTP, DNS, and SQL-related issues on Linux servers (primarily Ubuntu).
- Set up and manage servers, install required packages (e.g., Nginx, MySQL, PHP, Redis), configure web services, and ensure optimal performance.
- Deploy and manage multiple websites on a single VPS, including setting up SSL certificates, configuring Nginx for virtual hosts, and creating custom configurations.
- Ensure Docker services are running properly and troubleshoot container-related issues.
- Analyze logs and diagnose issues quickly and efficiently to minimize downtime for customers.
- Assist clients in optimizing their hosting environments for performance and security.
- Create and maintain internal documentation for troubleshooting procedures, server configurations, and customer solutions.
- Provide input on product improvements based on customer feedback and issues encountered.
Educational Requirements
- It doesn’t matter where you went to college or what your CGPA was as long as you are smart, passionate, ready to work hard, and have fun.
Experience Requirements
- At least 2 years
- The applicants should have experience in the following business area(s):
- Software Company
Additional Job Requirements
- Age 18 to 40 years
- Proactive and Self-Motivated: Takes initiative to solve problems and optimize processes without waiting for guidance.
- Experienced in VPS Management: Able to handle their own VPS, install packages, and configure services like Nginx, MySQL, PHP, and Redis independently.
- Strong Troubleshooting Skills: Capable of debugging complex issues related to website downtime, server configuration errors, or Docker service failures.
- Detail-Oriented: Pays close attention to logs, error messages, and performance metrics to provide quick and accurate solutions.
- Team Player: Works well with the FlyWP and weDevs teams, contributing to product improvements and knowledge sharing.
- Customer Success Mindset: Committed to ensuring that customers get the most out of FlyWP’s offerings and experience minimal disruptions.
Location
Dhaka (DOHS Mirpur)
Salary Range
Tk. 25000 - 50000 (Monthly)
Other Benefits
Work in a flat organization where your voice is always heard.
Provident fund & Gratuity.
Medical fund & having corporate deals with multiple hospitals.
Festival bonus: 2 (yearly)
Performance & Referral bonus.
Marriage bonus and leave.
Parental bonus and leave.
Casual, sick, annual & bereavement leave.
Yearly annual & family tour.
Quarterly team outings.
Carry forward leave.
Lunch facilities: Fully subsidized.
Unlimited tea, coffee, snacks and fruits.
Monthly Gym allowance.
Table Tennis.
Knowledge sharing session.
Training and learning materials to improve skills.
Last but not the least, WorldClass Work Environment.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Nov 23, 2024
Company Information
Company Name:
weDevs
Address: Level 03 & 04, House 1005 & 1007, Road 09, Avenue 11, Mirpur DOHS, Dhaka-1216
Web:
https://wedevs.com/
Business: weDevs is a software development company with a primary focus on designing and developing WordPress plugins. weDevs has over 90K+ customers in more than 160 countries around the world and is committed to developing world-class products that ensure the best user experience and top quality. Currently, we are a family of 100+ members with a dream of making WordPress better for everyone.
