Job Summary
Published On : Apr 21, 2024
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : 2 to 3 years
Age : 22 to 30 years
Location : Dhaka
Salary Range:
Tk. 20000 (Monthly)
Application Deadline : May 6, 2024
Team leader, Telesales and Lead Generation - Call Center
1000FIX Services Ltd.
No. of Vacancies
01
Job Description / Responsibility
- This position will supervise a team and manage overall call center activities of a respective region.
- Call Center team leader is overall responsible to ensure customer satisfaction by providing reliable, prompt, and friendly service.
- Good understanding in workforce management.
- Outstanding collaboration and co-ordination capacity across team.
- Must be KPI driven.
- Handling Customer Queries.
- Take & reply messages.
- Replying Corporate Mail and relationship buildup with customer.
- Provide information over phone.
- Provide remote support.
- Manage Customer Sales/Service Requirement.
- Handling online issues and pass it to concern department.
- General administrative and office support.
Educational Requirements
- Bachelor of Science (BSc)
- Bachelor of Business Administration (BBA)
- Masters
Experience Requirements
- 2 to 3 years
- The applicants should have experience in the following business area(s):
- Call Center
Additional Job Requirements
- Age 22 to 30 years
- Verbal and written communication skills.
- Professional personal presentation.
- Customer service orientation.
- Information management.
- Organization and planning.
- Attention to detail.
- Initiative.
- Reliability.
- Stress tolerance.
- Computer Literacy: Sound knowledge in word, excel etc.
- Similar work experience of same post will be added an advantage but not required necessarily.
Location
Dhaka
Salary Range
Tk. 20000 (Monthly)
Other Benefits
T/A, Mobile bill, Medical allowance, Performance bonus, Profit share, Provident fund
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : May 6, 2024
Company Information
Company Name:
1000FIX Services Ltd.
Address: 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216