• Communicate directly with customers by phone or e-mail; visit customers as and when required.
• Respond promptly to customer inquiries; handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verification and set up new customer accounts.
• Process orders, forms, applications and requests.
• Organize work-flow to meet customer time frames.
• Liaison with relevant department to ensure orders are received and processed as required by customers.
• Attend all customer complaints according to company procedures and service standard.
• Manage customers' accounts and database.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Prepare and distribute customer activity reports.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.
• Maintain necessary records, documents and database;
• Able to handle China market
  

• Bachelor Degree in any discipline
• Degree or Diploma in Textile Technology will be an advantage

• Age 25 to 35 years
• 2-4 years’ experience in the similar trade
• Both males and females are allowed to apply
• Should be a pleasant personality, smart and well groomed
• Should work well independently as well in a team
• Should be self-motivated, organized and disciplined
• Should have patience and good negotiation capability
• Should have keen sense of punctuality along with ethical and professional responsibility
• Should be willing to work additional hours if it is required to finish the assigned responsibility
• Should have knowledge in MS Office, & other computer applications
• Should have good analytical ability, good communication skill in English - both written & verbal

Additional information: