Smile Train Inc., USA
Bangladesh Country Office
House#271-273, Road# 7, Block# 7 Bashundhara R/A,Dhaka-1229

Program Manager (Bangladesh)


Registered as a 501(c)(3) organization and based in New York City, Smile Train is the world's largest cleft charity. Our sustainable model provides training, funding, and resources to empower local medical professionals to provide 100%-free cleft repair surgery and comprehensive cleft care in their own communities.

Smile Train empowers local medical professionals with training, funding, and resources to provide free cleft surgery and comprehensive cleft care to children globally. We advance a sustainable solution and scalable global health model for cleft treatment, drastically improving children's lives, including their ability to eat, breathe, speak, and ultimately thrive. Visit our website to know more about us.

Position Overview

A Program Manager is the main point of contact and representative for Smile Train programs in Bangladesh. S/he is responsible for the maintenance, growth, and improvement of programs by implementing effective and efficient strategies according to each partner or program's needs, in line with regional and global objectives and guidelines.

Key Responsibilities & Duties:

  • Analyze and understand each partner hospital's profile in order to develop and execute strategic plans, business processes, and necessary control mechanisms for the continuous monitoring of progress towards financial, programmatic, and medical (i.e. safety & quality) objectives for the country/region.
  • Work with supervisor to draw up measurable targets, specific checkpoints, and clear financial commitments as part of the budget planning and implementation process.
  • Maintain consistent communication and good working relationships with existing partner hospitals, visit hospitals and conduct site visits as requested/needed, and work together to ensure the success of current and future programs.
  • Continually seek out new Smile Train partners (hospitals and other) that can contribute to the advancement of the organization's goals and elicit their support. Foster new partnerships following the organization's protocols.
  • Receive, review, and analyze all grant requests from local stakeholders, carry out 'due diligence' to ensure these are within the agreed financial authority and plans, sharing with supervisor or headquarters when additional approvals are required.
  • Help grow the organization's brand and raise awareness for Smile Train programs by:
    • supporting efforts to share Smile Train's global messaging locally/regionally;
    • upholding and furthering best practices in comprehensive cleft care;
    • gathering marketing content (e.g. photos/videos/stories, etc.);
    • organizing and hosting visits by Smile Train ambassadors, donors/supporters and staff;
    • and, developing and maintaining effective communications with all key external stakeholders (e.g. medical professionals, social/voluntary organizations, government functionaries, media, and patients/families).
  • Act as a local representative, point of contact, and spokesperson for Smile Train and serve as the 'eyes and ears' for the organization in the region. Speak up when and where necessary about the organization's aims, values and practices, keep track of cleft-related issues and developments and share this feedback internally and with partners, and attend events as requested/needed.
  • Develop resources or generate reports as needed/requested (this may include material translation).
  • Proactively respond and work with supervisor and Smile Train regional and global teams so as to keep communication channels open, projects integrated, and the organization moving together.

Qualifications & Skills:

  • Bachelor's Degree in a relevant business, nonprofit, health, or international related field.
  • 3-5 years of related work experience, including project management, at an international or large national corporation or nonprofit organization (at least 2 years in a formal office setting).
  • Fluent in English.
  • Well versed in Microsoft Office suite and can comfortably and quickly learn how to use new databases or business intelligence software.
  • Self-motivated with proven ability to lead, coordinate, and facilitate projects and teams.
  • Strong communication and interpersonal skills with ability to successfully handle issues with diplomacy, tact and cultural sensitivity.
  • Excellent organization and time management skills and ability to prioritize requests efficiently and effectively.
  • Comfortable working in a global team as well as have the capacity to work and move projects forward independently.
  • Flexible schedule with ability to travel as needed. Ability to work off hours (on-call), sometimes responding to calls/emails or participating in events early in the morning, late at night, or on weekends


    Although based in Dhaka, Smile Train programs in Bangladesh does not operate out of formal offices currently and staff work from home (in Bangladesh), in a highly networked environment.

Salary/Benefits: Competitive and as per organization policy.

Application information:

    Smile Train is committed to diversity among its employees and encourages qualified candidates from all backgrounds to apply.

    To apply, please submit online application through this website Include your CV and a cover letter that describes why you believe you would be a good fit for Smile Train and this role.
    Applications will be reviewed on a rolling basis, but we encourage interested applicants to apply as soon as possible. However, the deadline for submission application is June 22, 2019.