Summary: Sales and Service engineers are responsible for the Sales, installation,troubleshooting,maintenance and correction of products that have been sold.Service engineers are often the ones who interact with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.

• Duties: Typical work duties of a sales and service engineer include: Receiverequirement , delivery quotation negotiation and conform order .Responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside withothertechnical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports commoncomplaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and functions.

• Education: BSc. (EEE) Engineer (including Diploma)/ BSc in Chemistryfrom any recognizeuniversity. Degreeas a technical is the minimum requirement.

• Job Experience: No require

• Knowledge: Excellent analytical and problem-solving skills must be possessed by all service engineers. He must be familiar with all parts of the product as well as familiarity withelectrical or mechanical procedures that may have effect on the products being purchased. They must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.

• Working Conditions: Sales and Service engineers work outside of the company premises and must be able to work without any direct supervision. Regular travel is frequent forSales and serviceengineers.Work hours are the normal officehours,sometimes required extra time of themin case of emergency.

• Salary: The average monthlysalary of a sales-service engineer is gross 20,000.00 after confirmation.Bonuses, sales commission and other facilities are as per company regulation.