Este Medical Bangladesh Limited

Job Description / Responsibility

• International Client Relations Management: Develop and implement strategies to enhance client satisfaction and retention. Build and maintain strong relationships with key clients to ensure longterm business success.
• International Telesales Leadership: Lead and manage the telesales team by setting clear performance targets, monitoring sales activity, and ensuring optimal conversion rates. Implement training programs to improve international telesales techniques and performance.
• International Marketing Strategy & Execution: Design and oversee marketing campaigns, including digital, social media, and traditional advertising strategies to enhance brand awareness and customer engagement.
• International Market Research & Analysis: Conduct thorough market analysis to identify trends, competitor strategies, and customer needs, using data-driven insights to refine sales and marketing strategies
• Team Development & Training: Train, mentor, and develop the International Client Relations, telesales, and marketing teams to improve overall efficiency, performance, and professional growth.
• Cross-Functional Collaboration: Work closely with other departments, such as product development and operations, to align sales and marketing strategies with overall business objectives.
• Performance Monitoring & Reporting: Track KPIs, generate detailed performance reports, and provide recommendations for improvement based on data analysis and market trends.
• Brand Positioning & Public Relations: Enhance the company's brand presence through strategic PR activities, partnerships, and networking initiatives.
• Customer Engagement & Loyalty Programs: Develop and implement customer engagement programs, loyalty initiatives, and personalized marketing efforts to strengthen customer relationships.