Published On :2017-01-09 No. of Vacancies : 1 Job Nature : Full Time Experience : At least 2 year(s) Age : Gender : Any Job level : 1 Job Location : Any where in Bangladesh Salary Range : Negotiable Application Deadline : 2017-01-18
The primary responsibility of the role is overseeing daily operations of all Call Center functions by ensuring activities run smoothly and efficiently. Other key responsibilities include - taking initiatives to keep the resources motivated; maintaining records of the MIS for different initiatives; supporting different campaigns executed through the Call Center proactively.
Lead and manage a team.
Uphold service quality through proper supervision and forecasting.
Monitor and measure performance, reports & productivity of customer service representatives regularly.
Maintain liaison with all other internal departments
4 Years Graduation/ Masters in any discipline (preferably in business) from reputed universities.
At least 2 year(s)
Additional Job Requirements
2 years relevant working experience
Excellent interpersonal and communication skills
Sound knowledge about call center mechanism
Ability to identify and troubleshoot complex situation and provide solutions within defined SLA.