Category : Human Resources & Dev.
Job Summary
Published On : May 22, 2025
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 7 years
Location : Dhaka
Salary Range:
Negotiable
Application Deadline : Jun 13, 2025
Training Manager / Asst. Training Manager
Renaissance Dhaka Gulshan Hotel RDGH
No. of Vacancies
01
Job Description / Responsibility
- Administering Employee Training Programs:
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Evaluating Training Programs Effectiveness:
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training
- programs.
- Developing Training Program Plans and Budgets:
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Managing Training Budgets:
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
Educational Requirements
- Master of Business Administration (MBA)
Experience Requirements
- 7 to 10 years
- The applicants should have experience in the following business area(s):
- Hotel
Additional Job Requirements
- Mobile bill, Insurance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
- Attractive Service Charge benefit
- Compensatory Duty Meal
- Bereavement Leave & Others as per Law
- Group Insurance Coverage
- Uniform & Complimentary Laundry Facility
- Extensive Take Care Activities
- Engaging Work Environment
- In-house Doctor Support
- Comprehensive Learning & Development Program
- Career Advancement
Location
Dhaka
Salary Range
Negotiable
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Jun 13, 2025
Company Information
Company Name:
Renaissance Dhaka Gulshan Hotel RDGH
Address: 78 Gulshan Avenue, Gulshan-1, Dhaka -1212
