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Category : Travel / Tourism / Hotel

Job Summary

Published On : May 5, 2025
No. of Vacancies : 01
Job Type : Full Time
Job Level :
Experience : 5 to 6 years
Age : 33 to 45 years
Location : Dhaka (GULSHAN 1)
Salary Range:
Negotiable
Application Deadline : May 28, 2025

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Front Office Manager

Lakeshore Hospitality Group

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No. of Vacancies

Job Description / Responsibility

Job Summary: The Front Office Manager is responsible for leading all front desk operations to ensure the highest level of guest satisfaction and service excellence. The role oversees guest check-in/check-out, reservations, concierge services, and overall guest relations. The Front Office Manager supervises front office personnel, develops guest service strategies, and collaborates with other hotel departments to create a seamless guest experience.
Key Responsibilities:
Oversee all front office functions including reception, reservations, concierge, and guest services.
Supervise, train, and evaluate front desk staff to deliver consistent, high-quality guest service.
Handle guest concerns, complaints, and special requests promptly and professionally.
Ensure smooth and efficient check-in and check-out processes, maintaining accuracy of guest billing and records.
Manage room inventory and work closely with the Revenue and Sales teams to maximize occupancy and room revenue.
Collaborate with housekeeping, maintenance, and F&B departments to meet guest expectations.
Monitor and improve front office procedures and service standards.
Prepare departmental budgets, forecasts, and manage cost controls.
Ensure the front office operates in compliance with hotel policies, brand standards, and health and safety regulations.
Maintain a strong presence in the lobby and public areas to interact with guests and ensure satisfaction.
Implement and maintain effective communication and information sharing within the front office and across departments.
Regularly analyze guest feedback and implement service improvements.

Educational Requirements

Bachelor of Science (BSc)

Experience Requirements

5 to 6 years
The applicants should have experience in the following business area(s):
Hotel

Additional Job Requirements

Age 33 to 45 years

Location

Dhaka (GULSHAN 1)

Salary Range

Negotiable

Other Benefits

Mobile bill Lunch Facilities: Full Subsidize Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : May 28, 2025

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