Category : Call Center / Customer care
Job Summary
Published On : Apr 5, 2025
No. of Vacancies : 02
Job Type : Full Time
Job Level :
Experience : At least 2 years
Age : 18 to 30 years
Location : Dhaka (Uttara Sector 4)
Gender : Female
Salary Range:
Tk. 20000 (Monthly)
Application Deadline : Apr 25, 2025
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Customer Service Representative (Night Shift)
Youth Net Software & Technologies Ltd
View all jobs of this company
No. of Vacancies
02
Job Description / Responsibility
  • E-commerce Customer Service Representative (Night Shift)
  • Working Hours: 9:00 PM – 7:00 AM (Rotating schedule)
  • Job Responsibilities:
  • Gain an in-depth understanding of product details and master relevant professional knowledge and platform policies.
  • Provide customer support and communication for North American clients via English-language channels.
  • Respond promptly to inquiries, resolve issues, and facilitate order conversions. Track orders from initiation to fulfillment.
  • Analyze customer needs, document complaints/feedback, and maintain strong client relationships.

Educational Requirements
  • Bachelor/Honors
  • IELTS Score minimum 5.5 Extra preferable opportunity
  • Bachelor’s Degree or higher required
Experience Requirements
  • At least 2 years
  • The applicants should have experience in the following business area(s):
  • Insurance, BPO/ Data Entry Firm, Hotel, Airline, Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Call Center, Jewelry/Gem, Cultural Centre, Online Streaming Startup

Additional Job Requirements
  • Age 18 to 30 years
  • Experience:
  • Minimum 2 year of pre-sales customer service experience.
  • Proven experience in English-language online customer service.
  • Technical Skills:
  • Proficiency in CRM systems (e.g., HubSpot, Zendesk) and ticketing tools (e.g., Freshdesk, Jira Service Management) is highly preferred
  • Soft Skills:
  • Detail-oriented, patient, and responsible with strong stress tolerance.
  • Excellent communication, emotional intelligence, adaptability, and customer-centric mindset.
  • Physically healthy (with a physical examination report required), able to adapt to long-term night shift work (more than 1 year)
  • Preferred Qualifications:
  • Certifications in English proficiency (e.g., TOEFL, IELTS) or customer service (e.g., COPC, HDI)
  • Familiarity with Etsy Seller Dashboard or similar e-commerce platforms.
  • Onboarding Support: Comprehensive training and one-on-one mentoring during the probation period.

Location
Dhaka (Uttara Sector 4)
Salary Range
Tk. 20000 (Monthly)
Other Benefits
Medical allowance, Performance bonus, Mobile bill, T/A Salary Review: Yearly Festival Bonus: 2 Unlimited Snacks facilitate Weekly 01 (One) day Bangla New Year Allowance Sells Performance Incentive Foreign Training Opportunity
Job Source
Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

  • Send your CV to the given email info.youthnetbd@gmail.com

Application Deadline : Apr 25, 2025
Company Information
Company Name: Youth Net Software & Technologies Ltd


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