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Category : Call Center / Customer care

Job Summary

Published On : Apr 5, 2025
No. of Vacancies : Not Specific
Job Type : Full Time
Job Level :
Experience : At least 3 years
Age : 18 to 25 years
Location : Dhaka (Badda)
Gender : Female
Salary Range:
Negotiable
Application Deadline : Apr 19, 2025

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Executive/Sr. Executive (Call Center)

Redmin Industries Limited

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No. of Vacancies

Not Specific

Job Description / Responsibility

To handle incoming and outgoing customer calls in a professional and courteous manner.
To provide accurate information about products, services, and company policies.
To identify and assess customers' needs to ensure satisfaction.
To resolve customer complaints efficiently and escalate unresolved issues to the appropriate department.
To maintain a high level of customer engagement and service quality.
To update and maintain customer records in the CRM system.
To follow up with customers to ensure resolution and satisfaction.
To meet call handling, response time, and customer service targets.
To work closely with other departments to improve customer service and support.
To adhere to company policies, procedures, and call center best practices.

Educational Requirements

Bachelor/Honors, Diploma

Experience Requirements

At least 3 years
The applicants should have experience in the following business area(s):
Telecommunication, Electronic Equipment/Home Appliances, Chemical Industries

Additional Job Requirements

Age 18 to 25 years
Excellent verbal and written communication skills in both English & Bengali
Strong listening, problem-solving, and conflict-resolution skills
Ability to multitask and work under pressure in a fast-paced environment
Proficiency in CRM software and Microsoft Office Suite
Strong team player with a customer-centric approach

Location

Dhaka (Badda)

Salary Range

Negotiable

Other Benefits

T/A, Mobile bill, Tour allowance Festival Bonus: 2

Job Source

Bdjobs.com.bd Online Job Posting

Applicant must enclose his/her Photograph with CV.

Application Deadline : Apr 19, 2025

Company Information

Company Name: Redmin Industries Limited
Address: Corporate Office, Level-10, 90/Cha,The Pearl Trade Centre (Uttar Badda), Progati Sharani, Dhaka, 1212.
Web: http://www.redmin.com/
Business: Redmin Industries Ltd is a Supplier, Manufacturer, Wholesaler & Distributor of chemicals, chemical related products & raw materials; established in 2022. It has a wide range of product services including adhesives, thermoplastic resins, ink & packaging solutions, and other supplies of raw materials required by our clients. Our aim is to provide a complete comprehensive chemical solution to our clients based on their application, processes & customized needs. Our excellent R&D, product development and after sales technical support team are capable to cater the needs of complex manufacturing process and able to provide fast, unique & cost-effective solutions and products.

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