Job Summary
Published On : Apr 5, 2025
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Experience : 1 to 3 years
Age : 25 to 50 years
Location : Anywhere in Bangladesh
Salary Range:
Tk. 80000 - 120000 (Monthly)
Application Deadline : Apr 16, 2025
Customer Service Officer (Admin & Phone Support)
Total Image Group
No. of Vacancies
02
Job Description / Responsibility
- Job Context:
- This position entails full-time work, which corresponds to 9.30 am to 6.00 pm (Sydney, Australian time). You will have a scheduled 30-minute lunch break.
- Job Responsibilities
- We are looking for an enthusiastic, vibrant, and energetic individual to join our customer service and sales support team, primarily focusing on customer support and sales administration. Your responsibilities will include promptly responding to client inquiries via phone and email as well as providing essential assistance with various administrative tasks for our team. You should be comfortable with various software applications, including CRM ticketing software, and Microsoft Office 365 (comprehensive training will be provided). You will be responsible for communicating with customers, accurate data entry, maintaining records in our systems, and completing a broad range of administrative tasks. We are particularly interested in talented individuals with robust customer service skills, a proactive attitude, and a strong work ethic.
- KEY RESPONSIBILITIES
- Answering incoming calls and responding to emails promptly and professionally.
- Providing accurate information to customers’ inquiries.
- Resolving customer complaints or directing them to the appropriate department for resolution.
- Ensuring customer satisfaction through effective communication and problem solving.
- Adhering to Total Image Group’s scripts and guidelines to ensure consistency in customer interactions.
- Participating in quality assurance programs to monitor and improve call center performance.
- Following up on customer experience to gather feedback and identify areas for improvements.
- Adapting changes in processes or procedures to maintain quality standards.
- Recording customer information accurately into the database.
- Documenting customer interactions, including issues raised and resolutions provided.
- Maintaining confidentiality of customer data and adhering to data protection regulations.
- Updating customer records with any changes or additional information.
- Participating in training sessions to stay updated on company policies and procedures.
- Managing multiple tasks simultaneously while maintaining quality and efficiency.
- Prioritizing incoming calls and tasks based on urgency and importance.
- Meeting or exceeding performance metrics, such as average handling time and call resolution rate.
- Adapting to fluctuating call volumes and workload demands
Educational Requirements
- Bachelor/Honors
- Bachelor degree in any discipline
Experience Requirements
- 1 to 3 years
- The applicants should have experience in the following business area(s):
- Software Company, Multinational Companies, Garments, Group of Companies, Call Center, Educational Technology (Edtech) Startup, Business-to-Business (B2B) Software and Services Startup, Advertising Technology (AdTech) Startup
Additional Job Requirements
- Age 25 to 50 years
- English Requirement : An IELTS equivalent of 7 or above in speaking and writing is considered fluent.
- Skills Required: Advanced Knowledge in Excel, Attention to detail, commitment to work, Customer Service, Fluent in Comprehension, Written and Spoken English
- Experience Requirements: 1 to 3 year(s)
- Preferred past work experience, especially international experience, or current employment in a multinational company.
- Candidates with an English-medium/high background will receive preference, provided they meet the qualifications
- Key Selling Points
- Have exceptional written and verbal English communication skills to connect with our Australian customers
- Experienced in Excel
- Experience with Zendesk or similar CRM ticketing software preferred
- Vibrant and Energetic
- Keen Attention to Detail
- Commitment to Work
- Quick Learner with an experience in various technologies or an Eagerness to Learn
- Previously lived and worked in Australia, US or the UK
Location
Anywhere in Bangladesh
Salary Range
Tk. 80000 - 120000 (Monthly)
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Apr 16, 2025
Company Information
Company Name:
Total Image Group
Address: 40 - 44 Sydney St Marrickville, NSW, 2204
Web:
https://totalimagegroup.com.au/
Business: We are uniform experts, with a promise to deliver fashion forward, fit for purpose products, every time. Total Image Group is over 17 years in the making, with over 30 years manufacturing experience. The success behind our product is our ability to understand brands and tell their story through what people wear to work, through fashionable and practical uniforms.
Watch from Youtube - https://www.youtube.com/watch?v=YRUtmvcK01I
About Us : https://totalimagegroup.com.au/tig-aboutus.pdf
