Job Summary
Published On : Apr 5, 2025
No. of Vacancies : 01
Job Type :
Full Time
Job Level :
Experience : At least 2 years
Location : Dhaka (GULSHAN 1)
Salary Range:
Negotiable
Application Deadline : Apr 16, 2025
Customer Care Executive
East Coast Group
No. of Vacancies
01
Job Description / Responsibility
- We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Executive.
- Handle customer inquiries and provide assistance across multiple communication channels (phone, email, chat, social media) in a timely and professional manner.
- Investigate and resolve customer complaints, concerns, or problems effectively, ensuring that the issue is resolved in a manner that leaves the customer satisfied.
- Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information and assistance to customers.
- Assist customers with placing, tracking, modifying, or canceling orders. Provide guidance on returns, exchanges, or refunds as per company policies.
- Gather customer feedback and insights to help improve our products, services and customer care processes.
- Accurately update customer records, ensuring data is correct and up-to-date. Maintain confidentiality and security of customer information.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Upsell or cross-sell relevant products and services, as appropriate, to enhance the customer’s experience and add value to their purchase.
- Ensure timely follow-up on pending customer inquiries or requests, ensuring no issues are left unresolved.
- Actively participate in events/activations with the brand team and interact with customers.
Educational Requirements
- Bachelor degree in any discipline
- Minimum Hons. / Bachelors’ degree from any discipline from reputed institution.
Experience Requirements
Additional Job Requirements
- Expertise in MS Office Suit & Email Communication.
- Good communication skills in both English & Bangla (both writing & speaking).
- A team player with problem solving skills, self-driven, positive attitude.
- Must be pro-active, self-motivated.
- Ability to effectively manage own work even unsupervised.
- Ability to multi-task, prioritize, and manage time effectively·
- The incumbent should be dynamic and have a good personality.
- Positive professional attitude & self-motivated.
- Smart interpersonal and communication skills.
- Excellent communication and presentation skills.·
- Customer orientation and ability to adapt/respond to different types of people.
Location
Dhaka (GULSHAN 1)
Salary Range
Negotiable
Other Benefits
Mobile bill
Festival Bonus: 2
Welfare Fund.
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : Apr 16, 2025
Company Information
Company Name:
East Coast Group
Address: SW(G) 8, Bir Uttam Mir Shawkat Road, Gulshan-1, Dhaka-1212, Bangladesh.
Business: East Coast Group (ECG) is one of the fastest growing business conglomerates in Bangladesh. Having more than 30 years of experience in diversified business interests including Trading, Power Generation, Downstream Petroleum, Shipping, Renewable Energy, Plastics & Ceramics Manufacturing, Real Estate, Wood Treatment, Corporate Finance, Banking, Insurance, Tea Production, Logistics and Distribution.
