Job Summary
Published On : Apr 21, 2024
No. of Vacancies : 02
Job Type :
Full Time
Job Level :
Age : At most 35 years
Location : Dhaka (Mohammadpur)
Salary Range:
Negotiable
Application Deadline : May 14, 2024
Technical Customer Support Engineer
XeonBD
No. of Vacancies
02
Job Description / Responsibility
- XeonBD is an industry-leading IT Enabled Service and Online Infrastructure Service provider in the country, operating for the last 18+ years is looking for a Customer Support Engineer.
- Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
- Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
- Troubleshoot and solve a wide range of customer support issues.
- Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.
- Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
- System monitoring and response.
- Operating system and application installation/configuration.
- Research and Development.
- Performing scheduled maintenance tasks.
- Support the day-to-day business operations.
- Preparing reports, and documentation and providing training to users.
- Roaster duty (Day Shift/ Evening Shift/ Night Shift).
Educational Requirements
Additional Job Requirements
Location
Dhaka (Mohammadpur)
Salary Range
Negotiable
Other Benefits
T/A, Mobile bill
Salary Review: Yearly
Job Source
Bdjobs.com.bd Online Job Posting
Application Deadline : May 14, 2024
Company Information
Company Name:
XeonBD
Address: Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
Business: An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.